This Business Is Not BBB Accredited

Wells Fargo Home Mortgage

Wells Fargo Home Mortgage

(800) 853-8516

Wells Fargo Home Mortgage

165 years in business
1 Home Campus
Des Moines, IA 50328-0001
Fax Numbers
  • (541) 382-8169
  • (866) 494-2708
BBB File Opened: 09/30/2010
Business Started: 01/01/1852
Business Started Locally: 01/01/1852
Business Management
  • Cara Heiden, Owner / Manager
  • Jeralyn Carroll, CRA Risk Management
  • Abby Hess, Executive Mortgage Specialist
Contact Information
  • Principal: Cara Heiden, Owner / Manager
  • Customer Service: Jeralyn Carroll, CRA Risk Management
Business Category
  • Mortgage Brokers
Alternate Business Names
  • Wachovia Home Mortgage
  • America's Servicing Company



Wells Fargo offers retail and commercial banking services and products.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
Complaints against this business are handled by another BBB.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

BBB reports on known significant government actions involving the business's marketplace conduct.

BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.

BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.

BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.

BBB reports when mail sent to the business was returned by the Postal Service.

Wells Fargo Home Mortgage


Wells Fargo Home Mortgage