This Business Is Not BBB Accredited

MoneyGram International

MoneyGram International

(952) 591-3000

MoneyGram International

77 years in business
1550 Utica Ave S STE 100
Minneapolis, MN 55416-5301
Fax Numbers
  • (763) 549-7130
  • (952) 591-3238
  • (612) 591-3114
Additional Phone Numbers
  • (952) 591-3400
  • (800) 328-5678
  • (800) 542-3590
  • (214) 999-7557
Additional Email Addresses
  • LegalSubpoena@moneygram.com
BBB File Opened: 01/01/1943
Business Started: 06/12/1940
Business Started Locally: 06/12/1940
Type of Entity
Corporation
Business Management
  • Bonnie Leigh, Sr. Legal Specialist Liti
  • Pravina Chohan, Money Order Research Department
  • Cory Feinberg, Sr. Legal Counsel
  • Philip Milne, President/CEO
  • Bill Monahan, CSR
  • Joanne Sogge, Supervisor Money Order Research

Business Category
  • Money Orders & Transfers
Additional Information
  • Consumers who have an issue should attempt to contact customer service at 1-800-542-3590.
Service Area
We service the following area(s): Twin Cities Metro - 11 County
Alternate Business Names
  • TravelersExpress MoneyGram

NR

Overview

Travelers Express provides money orders to companies to issue and provides processing services to banks and other companies. The BBB has received customer complaints which primarily involve unsatisfactory service resulting from delays with the company in processing lost money order claims, non-refundable fee for photocopy tracers and lengthy file claim waiting periods. The company has made some changes to their customer service system, which consist of: No waiting period before a customer can file a claim. Refunds will be made approximately 30 days after the receipt of the claim. In addition, the company has installed a toll free number (1-800-542-3590) to address questions such as if the money order has been cashed or cleared. A non-refundable $8 fee is required for each item. This covers tracing, photocopies and refunds. A photocopy will be provided if the money order has been cashed. A refund will be issued if the money order has not been cashed, provided the claim card is properly filled out and signed by the purchaser. Allow 30 to 45 days for processing. A stop payment is not placed on the original a refund is made.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
Complaints against this business are handled by another BBB.

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MoneyGram International

This Business Is Not BBB Accredited

MoneyGram International