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          Sim Supply, Inc. has 1 locations, listed below.

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            Business ProfileforSim Supply, Inc.

            Wholesale Industrial Products
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.27/5stars

            Average of 15 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 11/23/2010

            Years in Business: 41

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            According to the information provided by Sim Supply, this company offers home improvement products, lawn & garden, outdoor recreation, camping gear, hand tools, farm tools and supplies.

            Business Details

            BBB File Opened:
            1/17/2003
            Years in Business:
            41
            Business Started:
            4/1/1983
            Business Started Locally:
            4/1/1983
            Business Incorporated:
            4/1/1983
            Accredited Since:
            11/23/2010
            Type of Entity:
            Corporation
            Business Management
            • Joe Caldwell, Manager
            Contact Information

            Principal

            • Joe Caldwell, Manager

            Customer Contact

            • Joe Caldwell, Manager
            Additional Contact Information

            Fax Numbers

            • (218) 262-6125
              Primary Fax

            Phone Numbers

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/15/2021

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            On December 9th I placed an order for an item on SIM Supply's website. SIM's website showed SIM Supply had hundreds of units of the item in stock. This seemed to be a relief, because previously, I placed an order with a different vendor (Zoro) for the same item. That vendor informed me that they would not be able to ship the item on time and offered me a full refund, which I happily took because I needed the item for a customer of mine before that vendors ship date. Within a few minutes of placing the order with SIM, I called SIM to ask for a shipping estimate. They informed me over the phone that, despite listing hundreds of units in stock, they actually don't have any stock, that the item is a "marketplace" item on their website, meaning that the item is actually shipped by the different vendor (Zoro) I previously ordered from who wasn't able to ship on time. Incredibly frustrating that SIM lists hundreds of the item in stock. I told the SIM employee I was speaking with over the phone that I cannot wait because I have a customer who needs the item immediately, and the SIM employee said she would cancel the order. That was within minutes of placing the order. Today is the 15th of December, nearly a week since the order was supposed to be canceled, and my credit card has been charged and the order hasn't been canceled. So I called today, I spoke to Brad and he said he would "put in a request to cancel the order". Not acceptable, because the different vendor (Zoro) had absolutely no problem giving me an immediate refund. I suspect that SIM is willfully neglecting to cancel the order out of greed, hoping that I'm not able to return the item so they can keep the money. I am demanding that SIM cancels the order, just as Zoro had no problem doing so, and giving me a full refund. Additionally, I recommend that SIM reviews federal law: 16 CFR Part 435. SIM states "Most orders will ship in 2-3 business days.". It has been longer than 3 business days, where is my refund?
            Read More

            Customer Reviews

            15 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Kevin M.

            1 star

            01/20/2024

            They cheated. I ordered 2 dozen wood pecker treats. I paid $32.77 The retail is under $2.00 a piece. They sent 2 treats. I will call my credit card and dispute. I refuse to pay this cheating. Order # 123233

            Local BBB

            BBB of Minnesota and North Dakota

            BBB Reports On

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