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          Pronto Heating & Air Conditioning, Inc. has 1 locations, listed below.

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            Business ProfileforPronto Heating & Air Conditioning, Inc.

            Heating and Air Conditioning
            BBB accredited business

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 6/2/2008

            Years in Business: 16

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            According to the information provided by Pronto Heating & Air Conditioning, Inc., this company offers residential services only, same day repair/maintenance service of furnaces & air conditioners, installation of furnaces, air conditioners, humidifiers, air cleaners, thermostats, air purifiers, furnaces & air duct cleaning.

            Business Details

            BBB File Opened:
            6/2/2008
            Years in Business:
            16
            Business Started:
            1/1/2008
            Business Started Locally:
            1/1/2008
            Business Incorporated:
            1/1/2007
            Accredited Since:
            6/2/2008
            Type of Entity:
            Corporation
            Business Management
            • Wade Sedgwick, President
            • Jason Anderson, Manager
            Contact Information

            Principal

            • Wade Sedgwick, President

            Customer Contact

            • Wade Sedgwick, President
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/25/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            In June of 2021 we had Pronto Heating and cooling work on our air conditioner. In the course of doing diagnostics the tech replaced a capacitor and wired it wrong. The tech made no notes of this in his report. In May of 2022 we had ***** come try to service the ** again because the electrical switch was buzzing every time the compressor started. The ***** tech discovered the capacitor was wired incorrectly which caused the compressor to fail. The compressor is now drawing too much current and not able to start. This is the reason the electrical is now on the verge of shorting out as it is drawing way too much current trying to start. ***** says they can not warranty the unit because it was damaged by another company (Pronto) -- Pronto is unwilling to own up to their mistake and even asked ***** to falsify a warranty claim to replace the unit. ***** is willing to replace the unit for the price we paid in 2013 ($2880) as opposed to todays prices ($7000). Pronto is unwilling to pay us anything standing by the claim they didn't damge the ** even though the date on the manufacture of the capacitor is from 2020 meaning it had clearly been replaced by pronto and in doing so mis-wired. Pronto says they should not have to cover any damages even though the unit has to be replaced because of their mistake.
            Read More

            Customer Reviews

            0 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Local BBB

            BBB of Minnesota and North Dakota

            BBB Reports On

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