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          Genz-Ryan Heating, Cooling, Plumbing & Electrical has 1 locations, listed below.

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            Business ProfileforGenz-Ryan Heating, Cooling, Plumbing & Electrical

            Heating and Air Conditioning
            BBB accredited business

            Additional business information

            Additional Info:
            2016 Torch Awards Winner
            Government Actions:
            Government Action: BBB reports on known government actions involving business’ marketplace conduct:
            Dept. of Labor and Industry Consent Order

            On February 26, 2021 the business entered into a Consent Order with the Minnesota Department of Labor and Industry (DLI). The Consent Order settles allegations that the business violated Minn. Stat. 326B.082, subd. 11 (b) (1) (9) and 326B.36, subds. 1 and 4 (2020). Under terms of the Consent Order, the business agreed to ensure all required permits or electrical inspection are submitted before work begins in Minnesota, all necessary corrections are made in a timely manner, all employees, subcontractors and independent contracts performing electrical work for the business are registered and properly supervised or are appropriately licensed.

            Then on April 6, 2022, the business entered into a second Consent Order with the Minnesota Department of Labor and Industry (DLI). The second Consent Order settles an investigation that on March 11, 2022, DLI investigated  allegations that the business again failed to obtain a required permit or request for electrical inspection and failed to ensure that its 'Responsible Licensed Individual' was either an owner, officer, or W-2 employee of the business. Under the terms of the 2022 Consent Order, the business shall ensure it submits all required permits or requests for permits before beginning electrical work in Minnesota, will schedule all inspections in a timely manner and ensure all employees, subcontractors and independent contractors performing electrical work are either actively registered and properly supervised or appropriately licensed.  The business shall pay a $2000 penalty from the 2021 Consent Order and pay an additional penalty of $3000 with a $5000 penalty stayed on the condition they comply fully with the terms of the 2022 Consent Order.

            The Consent Order was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law. For more details go to this link.

            See all additional business information

            At-a-glance

            Customer Reviews

            4.28/5stars

            Average of 212 Customer Reviews

            Customer Complaints

            36 complaints closed in last 3 years

            11 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 5/8/2009

            Years in Business: 74

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Genz-Ryan offers service for plumbing, heating, air conditioning, air duct cleaning, electrical, remodeling and indoor air quality.

            Products & Services

            Boilers, Heat Pumps, Ductless Heating and Cooling Mini Split Systems, Air Conditioning Systems, Air Cleaners, Air Purifiers, Humidifiers, Garbage Disposals, Toilets, Sump Pumps, Water Softeners, Boilers, Hydronic Boilers, Air Conditioners, Hybrid Systems, Monthly Maintenance, Air Conditioners, Thermostats, Air Handlers, Air Cleaners, UV Germicidal Lamps, Water Heaters, Toilets and Fixtures, Garbage Disposals, More

            Business Details

            BBB File Opened:
            4/1/1988
            Years in Business:
            74
            Business Started:
            12/28/1949
            Business Started Locally:
            12/28/1949
            Accredited Since:
            5/8/2009
            Number of Employees:
            120
            Hours of Operation

            Primary

            M:
            Open 24 Hours
            T:
            Open 24 Hours
            W:
            Open 24 Hours
            Th:
            Open 24 Hours
            F:
            Open 24 Hours
            Sa:
            Open 24 Hours
            Su:
            Open 24 Hours
            Business Management
            • Jon Ryan, Owner
            • Jeff Dehler, Director of Customer Relations
            • Michelle Schmitt, Marketing Manager
            Contact Information

            Principal

            • Jon Ryan, Owner
            • Jeff Dehler, Director of Customer Relations

            Customer Contact

            • Jeff Dehler, Director of Customer Relations
            Additional Contact Information

            Fax Numbers

            • (952) 767-1900
              Primary Fax

            Phone Numbers

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            36 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/13/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            On August 25th, I had ***************** out to service my air conditioner that wasn't starting. They diagnosed the issue as a faulty capacitor. I authorized the $300+ fix, and the tech worked on my A/C, installing the new capacitor. After he installed the new capacitor, he told me that the fan motor on the A/C unit was blowing the opposite way. He said he didn't notice this before (that's because it was working properly before - more on that below) and that to repair it would cost over $1k. I declined that repair. I called their customer service line later that day and told them that my fan motor is blowing air in the opposite direction (pushing air down, instead of up and out) and that it wasn't doing this before they serviced my *** The customer service person told me they could have someone out there to take a look at it. **I asked if there would be a charge for them coming out to take a look at it, and the customer service person said there wouldn't be a charge**. So I went ahead and scheduled a date and time for them to look at the *** The **** tech came out (same person that serviced earlier) and told me the same thing he said in his first visit. He denied that he caused the issue, and said it was blowing air in the opposite direction before (which it wasnt - he had the A/C temporarily working with a bypass before he installed the new capacitor. And he didn't notice it then? He's an **** tech, he definitely would have noticed it, told me about it, and put it in the initial repair estimate). He gave me the same estimate to replace the fan motor (over $1k) and I said no. He then said that it'll be $99 for the service call. I told him the customer service person on the phone said it would be no-charge, and he said that she had it wrong. I called ***************** later that day, they said the tech was right to charge me. And they have refused to give me a refund. Classic bait and switch.**If I had known I'd be charged $99, I would not have authorized the service**
            Read More

            Customer Reviews

            212 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            David T

            03/06/2024

            Genz Ryan is wildly over priced electrical service with deceptive practices. Do not let them in your home. They will use fancy language to scare you into overpaying. They use flagrant terms to overcharge you. For example, "voltage supply renovation system" is fixing a bad outlet. "Fan illumination system renovation" is installing a fan. And "main electrical disribution renovation" is spending no more than 15 minutes on your electric panel doing cosmetics and charging you $500 for it. Stay away from Genz-Ryan.

            Genz-Ryan Heating, Cooling, Plumbing & Electrical Response

            03/07/2024

            Hi David - We're having difficulty locating your profile in our system, so I would greatly appreciate if you could give us a call at 952-767-1000 to speak with our Customer Service Manager. Thanks!

            Local BBB

            BBB of Minnesota and North Dakota

            BBB Reports On

            BBB reports on known marketplace practices.

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