This Business Is Not BBB Accredited

Guitar Rodeo Company

Guitar Rodeo Company

(612) 767-2800

Guitar Rodeo Company

4151 Minnehaha Ave
Minneapolis, MN 55406-3339
Additional Email Addresses
  • podiumguitars@gmail.com
Additional Website Addresses
BBB File Opened: 06/29/2010
Business Started: 06/10/2004
Business Started Locally: 06/10/2004
Business Incorporated: 06/10/2004 in MN
Type of Entity
Corporation
Business Management
  • Jim Tordoff, President
Business Category
  • Guitar
  • Music Instrument Store
  • Musical Instrument Repair
  • Musical Instrument Supplies and Accessories

Products & Services
According to the information provided by Guitar Rodeo Company, this company is an authorized dealer for several premium guitar brands, as well as accessories and amplifiers.
Service Area
We service the following area(s): Twin Cities Metro - 11 County
Alternate Business Names
  • The Podium
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Refund & Exchange Policy: 
Guarantee

All new guitars sold by The Podium have a lifetime warranty. This warranty is provided by the manufacturers, and is valid to the original registering owner. Guitars may be registered by filling out the warranty card supplied with the guitar, telephoning the maker directly, or going online to the maker's site.

Your satisfaction is guaranteed by The Podium too. We take great pride in having a very large and extremely satisfied customer base. We will never knowingly disappoint you. Please contact us if you are unsatisfied in any way so that we may make it right for you. Please read the following information carefully in order to avoid any misunderstanding regarding your rights as a Podium customer:

Returns and refunds

Standard model guitars may be returned for 100% refund or exchange when we are notified within ten days of purchase, and guitars are in original condition with unregistered warranty. Buyer is responsible for all shipping costs associated with the sale and return of any guitar.

Custom and Special Order guitars

Custom or Special Order guitars require a non-refundable 20% down payment due when order is placed, with the balance due upon completion of the order. Buyer is responsible for all shipping costs associated with the sale and return of any guitar.

Early Cancellation of a Custom or Special Order guitar

Down payments become truly non-refundable once the guitar building process has started at the manufacturer and The Podium is therefore committed to buying the Custom or Special Order guitar. If, for any reason, it becomes necessary to cancel a Custom or Special Order guitar, we will contact the manufacturer to determine if the order can be cancelled prior to start of the build. If the Custom or Special Order guitar has not been started at the time of attempted cancellation and the order can be cancelled at the manufacturer level, the customer's down payment will be fully refunded.

Payment Options

Payment may be made by check, money order, credit card, PayPal, wire transfer, cash, or bank draft. We accept Visa, Master Card and Discover. Wire transfer fees charged by the originating bank are the responsibility of the payer. Sales made outside of USA are wire transfer only. The Podium also offers 90 day no interest/no fees financing (layaway) on guitars in stock. A 20% non-refundable down payment will hold your guitar for 90 days and payments may be made as the customer's wishes, with the total amount paid by day 90.

Shipping

Standard shipping is UPS Ground and is insured to your door. A flat fee of $40.00 is added to every guitar to cover shipping and handling costs to the lower 48 states. Shipping to other locations or shipping other than standard ground service is subject to additional charges. Clients will be notified via email by UPS Quantum View Notify of their tracking number and package progress. In stock guitars are shipped same day if purchased by 3:00 p.m. Central Time (GMT-6 hrs). Special order and custom guitars are shipped within 24 business hours of arrival at The Podium.

BBB Accreditation

This Business Is Not BBB Accredited

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Standards of BBB Accreditation

An accredited business or organization agrees to:
  1. 1. Have been operational (actively selling products or services) in any BBB service area for at least the most recent 6 months, unless the principle(s) previously operated a similar business with an eligible record (one that qualifies for BBB accreditation).
  2. 1. Fulfill contracts signed and agreements reached.
  3. 3. Be free from government action that demonstrates a significant failure to support BBB ethical principles in marketplace transactions (this requires a determination by BBB as to the nature of any violation, whether it was caused or condoned by management, and actions taken to resolve underlying issues that led to the government action).
  4. 4. Be free of an unsatisfactory rating and maintain at least a B rating at the accrediting BBB and the BBB where it is headquartered, if different.
  5. 5. In its relationship with BBB:
    1. 1. meet all applicable standards within this Code of Business Practices
    2. 2. cooperate with BBB's activities and efforts to promote voluntary self- regulation within the business' industry
    3. 3. honor any settlements, agreements or decisions reached as an outcome of a BBB dispute resolution process
    4. 4. complete the required application and pay all monetary obligations to BBB in a timely manner
An accredited business or organization agrees to:
  1. 1. Follow federal, state/provincial and local advertising laws.
  2. 2. Abide by the BBB Code of Advertising. Supply, upon request, substantiation for advertising and selling claims. Correct advertising and selling practices, when recommended by BBB.
  3. 3. Adhere to applicable BBB industry codes of advertising.
  4. 4. Cooperate with BBB self-regulatory programs for the resolution of advertising disputes.
  5. 5. Use the BBB name and logos in accordance with BBB policy.
  6. 6. Avoid misleading customers by creating the false impression of sponsorship, endorsement, popularity, trustworthiness, product quality or business size through the misuse of logos, trustmarks, pictures, testimonials, or other means
An accredited business or organization agrees to:
  1. 1. Make known all material facts in both written and verbal representations, remembering that misrepresentation may result not only from direct statements but by omitting or obscuring relevant facts.
  2. 2. Ensure that any written materials are readily available, clear, accurate and complete.
An accredited business or organization agrees to:
  1. 1. Upon request, provide BBB with all information required to evaluate compliance with BBB standards. This may include, but is not limited to business name, address and contact information; names and background of principles; business and banking references; licensing and/or professional accreditation; and a complete description of the nature of the business.
  2. 2. Clearly disclose to customers:
    1. 1. direct and effective means to contact the business
    2. 2. terms of any written contract
    3. 3. any guarantees or warranties accompanying a product
    4. 4. any restrictions or limitations imposed (e.g. limited supply,maximum number available per customer)
    5. 5. the business' return/refund policy
    6. 6. any recurring commitment into which the customer may be entering, including information on how future billing will occur
    7. 7. total cost of the transaction, including tax, shipping and handling, and other related charges
  3. 3. If selling products or providing services on Web sites or via other electronic means:
    1. 1. provide any required product labeling information
    2. 2. disclose the nature and terms of shipping, including any known delays or shortages of stock
    3. 3. provide an opportunity to review and confirm the transaction before the sale is completed
    4. 4. provide a receipt summarizing the transaction after the purchase
An accredited business or organization agrees to:
  1. 1. Fulfill contracts signed and agreements reached.
  2. 2. Honor representations by correcting mistakes as quickly as possible.
An accredited business or organization agrees to:
  1. 1. Promptly respond to all complaints forwarded by BBB by:
    1. 1. Resolving the complaint directly with the complainant and notifying BBB, or
    2. 2. Providing BBB with a response that BBB determines:
      1. 1. is professional,
      2. 2. addresses all of the issues raised by the complainant,
      3. 3. includes appropriate evidence and documents supporting the business' position, and
      4. 4. explains why any relief sought by the complainant cannot or should not be granted.
  2. 2. Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business' willingness to participate in recommended dispute resolution options in determining compliance with these standards.
  3. 3. Comply with any settlements, agreements or decisions reached as an outcome of a BBB dispute resolution process.
  4. 4. Cooperate with BBB in efforts to eliminate the underlying cause of patterns of customer complaints that are identified by BBB.
An accredited business or organization agrees to:
  1. 1. Respect Privacy
    Businesses conducting e-commerce agree to disclose on their Web site the following:
    1. 1. what information they collect,
    2. 2. with whom it is shared,
    3. 3. how it can be corrected,
    4. 4. how it is secured,
    5. 5. how policy changes will be communicated, and;
    6. 6. how to address concerns over misuse of personal data.
  2. 2. Secure Sensitive Data
    Businesses that collect sensitive data online (credit card, bank account numbers, Social Security number, salary or other personal financial information, medical history or records, etc.) will ensure that it is transmitted via secure means.Businesses will make best efforts to comply with industry standards for the protection and proper disposal of all sensitive data, both online and offline.
  3. 3. Honor Customer Preferences
    Businesses agree to respect customer preferences regarding contact by telephone, fax and e-mail, and agree to remedy the underlying cause of any failure to do so.
An accredited business or organization agrees to:
  1. 1. Avoid involvement, by the business or its principles, in activities that reflect unfavorably on, or otherwise adversely affect the public image of BBB or its accredited businesses.

BBB Accreditation Reviews

BBB routinely monitors its files on all Accredited Businesses to affirm that they continue to meet all BBB Accreditation Standards

BBB Accreditation Process

Not every business is eligible for BBB Accreditation. Businesses must meet, commit to and maintain the BBB Code of Business Practices (Accreditation Standards)  in order to be eligible for and maintain BBB Accreditation. The BBB Code of Business Practices represents sound advertising, selling and customer service practices that enhance customer trust and confidence in business. The Code is built on the BBB Standards for Trust, eight principles that summarize important elements of creating and maintaining trust in business.

In order to be eligible for Accreditation a business must complete an Accreditation application.

Upon receipt of a fully completed BBB Application for Accreditation, BBB staff:

  • Reviews the application
  • Researches the business
  • Verifies the information presented in the application
  • May request additional information
  • May request proof of specific information on the application
After the review and verification process, BBB will then evaluate if the business meets the BBB Code of Business Practices (Accreditation Standards)..

Once BBB has finished its evaluation, the application for BBB Accreditation is either approved or denied. If the applicant is found in compliance with the BBB Code of Business Practices it will be presented to the BBB Board of Directors, or a committee of that board, for final approval. If the application is denied, BBB will contact the applicant, indicating the BBB Standard(s) that were not met and any recourse available to the applicant.

Guitar Rodeo Company

This Business Is Not BBB Accredited

Guitar Rodeo Company

Out of Business

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