BBB Accredited Business Profile

Guitar Rodeo Company

Guitar Rodeo Company

(612) 767-2800

Guitar Rodeo Company

12 years in business
4151 Minnehaha Ave
Minneapolis, MN 55406-3339
Additional Email Addresses
  • podiumguitars@gmail.com
Additional Website Addresses
BBB File Opened: 06/29/2010
Business Started: 06/10/2004
Business Started Locally: 06/10/2004
Business Incorporated: 06/10/2004 in MN
Type of Entity
Corporation
Business Management
  • Jim Tordoff, President
Business Category
  • Guitars & Amplifiers
  • Musical Instruments - Dealers
  • Musical Instruments - Repair
  • Musical Instruments - Supplies & Accessories

Products & Services
According to the information provided by Guitar Rodeo Company, this company is an authorized dealer for several premium guitar brands, as well as accessories and amplifiers.
Service Area
Worldwide
Alternate Business Names
  • The Podium
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Refund & Exchange Policy: 
Guarantee

All new guitars sold by The Podium have a lifetime warranty. This warranty is provided by the manufacturers, and is valid to the original registering owner. Guitars may be registered by filling out the warranty card supplied with the guitar, telephoning the maker directly, or going online to the maker's site.

Your satisfaction is guaranteed by The Podium too. We take great pride in having a very large and extremely satisfied customer base. We will never knowingly disappoint you. Please contact us if you are unsatisfied in any way so that we may make it right for you. Please read the following information carefully in order to avoid any misunderstanding regarding your rights as a Podium customer:

Returns and refunds

Standard model guitars may be returned for 100% refund or exchange when we are notified within ten days of purchase, and guitars are in original condition with unregistered warranty. Buyer is responsible for all shipping costs associated with the sale and return of any guitar.

Custom and Special Order guitars

Custom or Special Order guitars require a non-refundable 20% down payment due when order is placed, with the balance due upon completion of the order. Buyer is responsible for all shipping costs associated with the sale and return of any guitar.

Early Cancellation of a Custom or Special Order guitar

Down payments become truly non-refundable once the guitar building process has started at the manufacturer and The Podium is therefore committed to buying the Custom or Special Order guitar. If, for any reason, it becomes necessary to cancel a Custom or Special Order guitar, we will contact the manufacturer to determine if the order can be cancelled prior to start of the build. If the Custom or Special Order guitar has not been started at the time of attempted cancellation and the order can be cancelled at the manufacturer level, the customer's down payment will be fully refunded.

Payment Options

Payment may be made by check, money order, credit card, PayPal, wire transfer, cash, or bank draft. We accept Visa, Master Card and Discover. Wire transfer fees charged by the originating bank are the responsibility of the payer. Sales made outside of USA are wire transfer only. The Podium also offers 90 day no interest/no fees financing (layaway) on guitars in stock. A 20% non-refundable down payment will hold your guitar for 90 days and payments may be made as the customer's wishes, with the total amount paid by day 90.

Shipping

Standard shipping is UPS Ground and is insured to your door. A flat fee of $40.00 is added to every guitar to cover shipping and handling costs to the lower 48 states. Shipping to other locations or shipping other than standard ground service is subject to additional charges. Clients will be notified via email by UPS Quantum View Notify of their tracking number and package progress. In stock guitars are shipped same day if purchased by 3:00 p.m. Central Time (GMT-6 hrs). Special order and custom guitars are shipped within 24 business hours of arrival at The Podium.
BBB accredited business

A+

Overview

Guitar seller specializing in premium guitars, amplifiers, and accessories both on the internet and in store.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Guitar Rodeo Company

Guitar Rodeo Company

BBB ACCREDITED SINCE 11/09/2011

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