This Business Is Not BBB Accredited

B.W. Incorporated (Backer Wencel Inc)

B.W. Incorporated (Backer Wencel Inc)

(320) 695-2899

B.W. Incorporated (Backer Wencel Inc)

27 years in business
PO Box 150
Browns Valley, MN 56219-0150
Fax Numbers
  • (877) 513-4171
Additional Phone Numbers
  • (320) 695-2891
  • (800) 950-2210
  • (800) 250-5502
  • (320) 695-2904
  • (320) 695-2691
Additional Email Addresses
  • judyb@prtel.com
  • jeffb@bwincorporated.com
  • jeff@familygokarts.com
BBB File Opened: 04/18/1994
Business Started: 01/01/1990
Business Started Locally: 01/01/1990
Business Incorporated: 07/20/1990 in MN
Type of Entity
Corporation
Business Management
  • Jay Backer, Vice-President
  • Ann Hanson, Customer Service
Contact Information
  • Principal: Jeff Backer, President
Business Category
  • Go-Karts
  • Swimming Pool Equipment & Supplies
  • Generators - Electric
  • Swimming Pool Manufacturers & Distributors
  • All-Terrain Vehicles - ATVs
  • Trailers - Rent & Lease

Products & Services
ATVs, Gokarts, Scooters, Dirtbikes, Trailers, Hoverboards, AboveGround Swimming Pools, InGround Swimming Pools, AboveGround Pool Accessories, InGround Pool Accessories, AboveGround Pool Liners, InGround Pool Liners, AboveGround Pool Covers, InGround Pool Covers, Game Tables, Suanas, Spas
Service Area
We service the following area(s): West Central MN
Alternate Business Names
  • Family Pool Fun
  • Family Go Karts
  • BW Inc Affiliate
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Methods of Payment
  • Visa

    Mastercard

    Discover

    American Express

    Personal Check

    Check by Phone

    Money Order/Cashiers Check

    Paypal

    Wire Transfer

    Debit Card

    Instant Check

    Affirm

    Timepayment

     

Refund & Exchange Policy: 

FamilyPoolFun Return Policy:

If up to 75 days of owning your product, you decide you don't want it for any reason, call for a return authorization number and just send it back. We'll gladly refund your money (less return shipping and restocking cahrges) - no questions asked.
-Deductions apply on dirty, missing or damaged merchandise/parts. This return policy does not apply to any product that has had alterations, abuse, negligence or is completely used or has not had proper maintenance or assembly. Shipping expense is not refundable nor reimbursable. The returned item must be insured for full purchase price. Merchandise will not be accepted for return unless authorized. Items will be returned at your expense. Please call 320-695-2899 and ask for Returns department to get a return number and the correct shipping address.
-Due to the nature of the products, returns will only will be accepted for manufacturing defects on aboveground liners, parts, replacement motors and pool or spa chemicals. There will be no returns accepted on custom orders.

FamilyPoolFun Restocking Fee:
A restocking fee of up to 24% may apply for returns when FamilyPoolFun is not at fault or the product being returned is not defective.

FamilyPoolFun Return Shipping:
Return shipping charges are the responsibility of the customer when FamilyPoolFun is not at fault or the product being returned is not defective.

Returning FamilyPoolFun Finance Purchases:
This return policy does not apply to finance purchases. Financed orders that are canceled will be charged a 5% cancellation fee, no exceptions.

-All products carry the warranty of the original manufacturer. FamilyPoolFun.com is not responsible for typographical errors or manufacturer changes. Prices are subject to change without notice.
-Please be sure to check all packages for any damage from the freight company and note any damage on the bill of lading and delivery record. FamilyPoolFun.com is not responsible for damaged products due to shipping. However, we will work to help handle any shipping issues. Please see the shipping inspection guidelines provided below. It is very important to follow these guidelines.

FamilyPoolFun Shipping Inspection Guidelines:
It is vital that you inspect your shipment immediately upon arrival and note any damages, including damage to the shipping container. If there is any damage to your shipment, you must note this on the Bill of Lading (BOL) when you sign for your package(s). You must also report any damages to FamilyPoolFun.com by contacting us or by phone at 1-800-250-5502, within 3 days (including weekends and holidays) of receiving your shipment in order to file a claim for any damages. If you report damages during that time, B.W. Inc will file the claim for you and ship out any replacement parts free of charge. If you do not report damages within 3 days, we will not be able to file a claim for you, and you may have to pay for any parts you need shipped to you and file the claim with your shipping company separately for reimbursement. Also, please do a complete box count and write on the BOL how many boxes you received before the driver leaves. If a package is refused without prior approval, a restocking fee will apply.

FamilyPoolFun Specifications and Changes
The information, pictures and specifications on this website is believed to be accurate and reliable but can't be definite as each manufacturer has the right to make changes without notice. The manufacturer reserves the right to change product specifications, designs and standard equipment without notice and without incurring obligation.

FamilyGokarts Return Policy:

If up to 45 days of owning your product, you decide you don't want your product for any reason, call and get a return authorization and send it back to the address given to you in the return authorization information and we'll gladly refund your money minus appropriate deductions. Deductions will apply on missing or damaged merchandise/parts. This return policy does not apply to carts that have had alterations, abuse, negligence or an accident and have not had proper maintenance or assembly. Shipping expense is not refundable nor reimbursable for any reason. Items will be returned at your expense. Merchandise will not be accepted for return unless authorized. Please call 320-695-2899 and ask for returns to get your return number and the correct shipping address.

If you have any questions about our products please email JB@FamilyGoKarts.com or call 320-695-2899 / 1-800-250-5502. We enjoy helping our customers/potential customers out. We want to make sure we can meet your product needs. If you have any questions before you purchase from us, please let us know your questions. We enjoy making sure we can meet your product needs. We only sell the best! ALL ITEMS ARE BRAND NEW AND ARE NEW IN ORIGINAL PACKAGING.

Please be sure to check all packages for any damage from freight line and note any damage on the bill of lading. B.W. Incorporated is not responsible for damaged products due to shipping. However, B. W. Incorporated will work with you to help handle any shipping issues.

THERE WILL BE A $169.98 return, handling, stocking & original shipping charge for any refused or returned Gokarts smaller than 150cc.

THERE WILL BE A $299.98 return, handling, stocking & original shipping charge for any refused or returned 150cc Gokarts.

THERE WILL BE A $399.98 return, handling, stocking & original shipping charge for any refused or returned Gokarts larger than 150cc.

THERE WILL BE A $399.98 return, handling, stocking & original shipping charge for any refused or returned UTVs.

THERE WILL BE A $169.98 return, handling, stocking & original shipping charge for any refused or returned electric ATVs, electric gopeds and/or electric dirtbikes.

THERE WILL BE A $169.98 return, handling, stocking & original shipping charge for any refused or returned ATVs, Scooters, Dirtbikes, and/or Trikes!

THERE WILL BE A $269.98 return, handling, stocking & original shipping charge for any refused or returned trailer orders!

THERE WILL BE A $59.98 return, handling, stocking & original shipping charge for any refused or returned hoverboard orders!

THERE WILL BE A $99.98 return, handling, stocking & original shipping charge for any refused or returned generator orders!

THERE WILL BE A $19.98 return, handling, stocking & original shipping charge for any refused or returned helmet orders!

Failure to pay an invoice per our stated terms, can and will result in attorney and collection fees of up to 33%.

BW Incorporated (FamilyPoolFun and FamilyGokarts) Cancellation Policy: If you need to cancel your order for any reason prior to receiving it, there is no cancellation fee if your order has not been processed. If the order has been processed you will be responsible for a 5% processing fee to cancel the order. If your order is canceled after it leaves the warehouse you will be responsible for all shipping charges and a 5% cancellation charge. Financed orders that are canceled will be charged a 5% cancellation fee, no exceptions.

A+

Overview

According to information provided by BW Inc., this company offers distribution and sales of swimming pools, pool accessories, saunas, go-karts, ATVs, hoverboards, scooters, rec room games, furniture and storage products for automobile, motorcycles, and all terrain vehicles.

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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

B.W. Incorporated (Backer Wencel Inc)

This Business Is Not BBB Accredited

B.W. Incorporated (Backer Wencel Inc)

Customer Review Rating:

36%
64%

Composite Score: