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Find a Location

Archway Contracting, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Archway Contracting, Inc.

      13326 Highway 65 Ham Lake, MN 55304

      BBB Accredited Business
    • Archway Contracting, Inc.

      17749 Johnson St NE Ham Lake, MN 55304-4875

      BBB Accredited Business

    Business ProfileforArchway Contracting, Inc.

    General Contractor
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    BBB Rating & Accreditation

    Accredited Since: 5/4/2015

    Years in Business: 14

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Archway Contracting, Inc. specializes in new construction, exterior home renovations, and storm damage repair.  

    Products & Services

    Roofing, Siding, Gutters, Windows, Attic Insulation, and Insurance Restoration.

    Business Details

    This is a multi-location business.

    Find a Location

    Archway Contracting, Inc. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Archway Contracting, Inc.

        13326 Highway 65 Ham Lake, MN 55304

        BBB Accredited Business
      • Archway Contracting, Inc.

        17749 Johnson St NE Ham Lake, MN 55304-4875

        BBB Accredited Business
      Location of This Business
      13326 Highway 65, Ham Lake, MN 55304
      BBB File Opened:
      12/21/2010
      Years in Business:
      14
      Business Started:
      8/6/2009
      Business Started Locally:
      8/6/2009
      Business Incorporated:
      4/14/2015
      Accredited Since:
      5/4/2015
      Type of Entity:
      Corporation
      Hours of Operation

      Primary

      M:
      8:00 AM - 7:00 PM
      T:
      8:00 AM - 7:00 PM
      W:
      8:00 AM - 7:00 PM
      Th:
      8:00 AM - 7:00 PM
      F:
      8:00 PM - 7:00 PM
      Sa:
      8:00 AM - 6:00 PM
      Su:
      Closed
      Business Management
      • Mr. Roy Peterson, Owner
      Contact Information

      Principal

      • Mr. Roy Peterson, Owner

      Customer Contact

      • Mr. Roy Peterson, Owner
      Additional Contact Information

      Fax Numbers

      • (888) 506-2767
        Primary Fax

      Email Addresses

      Industry Tip

      BBB Tip: Hire a reliable and trustworthy contractor

      Customer Complaints

      0 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      4 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Chamroeun C

      1 star

      12/18/2023

      We was in the process to sell our house over the summer. We had a buyer under contract to purchase and we need to repair the roof and windows from the last hail storm. Tom was recommended by our realtor to deal with the work. He met with the buyer and he want another $20k plus to replace the windows. Our insurance allows around $1000 already per windows. The buyers backed out of the purchase and our contract was terminated. I still think that the buyer canceled the contract because they didn’t want to spend anymore money repairing the house on top of the purchase price. I talked to Tom sometime in October about the whole deal and we had an understanding with his suggestion to cancel all repairs works. Just yesterday we had received a package in the mail with no name who’s is from and no name who is for, but it have our address on it. We was curious so we open up the package and it is Tom demanding us to proceed with us doing all repairs with his company or pay him 25 percent of the claim amount or he will send it collection attorney. Tom was always aggressive about him doing works and that he is the only option we got to do so. I told Tom when we last spoke back in October that he have no right to tell me what and who I can deal with about my insurance repairs claims. That when he told me that’s he will cancel it all. Since then I thought it was all done and no more harassment from him. Unfortunately we just received this threatening package with no name on it. I stand by my words and actions and If Tome wanted to be court as his threatening package then we will solve it in court.

      Archway Contracting, Inc. Response

      12/21/2023

      ************ is under contract to complete a new roof and the window sashes per his insurance claim.Item by Item on his review:We wanted another $20k to replace the windows. Not really true. The incoming buyer was hesitant because of the roof damage and the window damage to the home prior to their purchase.The roof was to be replaced, but insurance company was only paying for the window sashes to be replaced around the windows, but not the windows themselves. The prospective buyer wanted a price to replace all the windows with a high-end ****** Window Wood-Grain product and not just replace the window sashes and pay for it themselves. Our quote was reasonable and less than market. But yes, it was upwards of $20,000 that they were willing to pay out of pocket.The buyers backed out of the purchase agreement because they didnt want to spend more money. We believe that claim is false. There was damage to the home that needed to be fixed prior to a sale or agreed upon by the buyer and seller. This had nothing to do with Archway or ************ with *** in October and had understanding to cancel all repair work. This claim is false. We had been trying to reach ************ since August. *** had only spoken to him directly twice. He told *** that we should pay him to do his roof because He knew how this worked and done that work before. He wanted a percentage of the roof profits by altering the insurance invoices.This is Insurance fraud so *** would not agree to anything of the sort. Even with this, *** was still willing to do the roof for the agreed upon price and in a timely manner.*** was always aggressive. False. *** was seeking a small down payment to work on the job. All jobs require this and more. Since ************ was non-communicative, *** reached out to ************ weekly to try to find resolution and receive a deposit. *** only spoke with him directly twice. If that is aggressive, we would respectfully disagree.Since then I thought is was all done. . . . False. Perhaps, in his mind if ************ ignored it long enough he thought it would go away.We receive a package in the mail with no name on it. . . . . False. Archways VP of Operations,***, filled out the form and the envelope before sending it to ************. It was a **** 2-day Envelope with a sticker with our name on it and return address and addressed to *************We are happy to provide you with a copy of the letter sent to him as well.Archway tried to communicate with ************ to find a solution. Over 20 times over 4 months Via phone, text, voicemail, email and letter. The owner of Archway, ***, has tried as well and left three separate voicemails to discuss with ************ what was happening with this project.With no response, Archway sent a letter via certified mail to ************ outlining his contract with us, that does entitle us to 25% of the contract, to encourage ************ to contact Archway and work on a resolution, but ************ chose to contact the BBB to complain instead.Archway feels that because ************ is not allowed to profit off of his insurance claim, he chose to ignore the signed contract rather than adhere to the terms of the agreement. Archway outlined the contract and that we had some costs into his project in time, fees, and resources to make sure it was done properly. He essentially ghosted us. We certainly hope that you will take these facts into consideration and not allow this fraudulent post to stand or be posted. Archway has built a great business and *** is well respected in the industry. Our ratings on ****** and ******** prove this. Are we perfect, no, but we certainly try to be and we stand by what we do and fix things if they are not 100%.Appreciate your time.

      Local BBB

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