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Find a Location

Slumberland, Inc. has 23 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Slumberland, Inc.

      3505 Highpoint Dr N Bldg 2 Oakdale, MN 55128-7577

      BBB Accredited Business
    • Slumberland, Inc.

      1 Imation Way Bldg 2 3505 High Point Dr N Oakdale, MN 55128-3421

      BBB Accredited Business
    • Slumberland, Inc.

      13727 Ridgedale Dr Hopkins, MN 55305

      BBB Accredited Business
    • Slumberland, Inc.

      9776 Hudson Rd Saint Paul, MN 55125

      BBB Accredited Business
    • Slumberland

      305 W South St Freeport, IL 61032

    Business ProfileforSlumberland, Inc.

    Furniture Stores
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Additional Info:
    2000 Integrity Awards Winner
    See all additional business information

    At-a-glance

    Customer Reviews

    1.28/5stars

    Average of 79 Customer Reviews

    Customer Complaints

    107 complaints closed in last 3 years

    27 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/5/1976

    Years in Business: 57

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    According to the information provided by Slumberland, Inc., this company offers retail mattress, bedding, and bedroom furniture and accessories.

    Business Details

    This is a multi-location business.

    Find a Location

    Slumberland, Inc. has 23 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Slumberland, Inc.

        3505 Highpoint Dr N Bldg 2 Oakdale, MN 55128-7577

        BBB Accredited Business
      • Slumberland, Inc.

        1 Imation Way Bldg 2 3505 High Point Dr N Oakdale, MN 55128-3421

        BBB Accredited Business
      • Slumberland, Inc.

        13727 Ridgedale Dr Hopkins, MN 55305

        BBB Accredited Business
      • Slumberland, Inc.

        9776 Hudson Rd Saint Paul, MN 55125

        BBB Accredited Business
      • Slumberland

        305 W South St Freeport, IL 61032

      Headquarters
      3505 Highpoint Dr N Bldg 2, Oakdale, MN 55128-7577
      BBB File Opened:
      11/1/1976
      Years in Business:
      57
      Business Started:
      1/1/1967
      Business Started Locally:
      1/1/1967
      Business Incorporated:
      1/1/1967
      Accredited Since:
      11/5/1976
      Type of Entity:
      Corporation
      Alternate Business Name
      • Slumberland Furniture Store
      Business Management
      • Kenny Larson, President & CEO
      • Lisa Hansmann, Company Contact
      Contact Information

      Principal

      • Lisa Hansmann, Company Contact

      Customer Contact

      • Lisa Hansmann, Company Contact
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      107 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/26/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      Our $1500 ****** and ****** mattress is losing edge support. We submitted a claim. They denied the claim saying that stains on the mattress void the warranty.Attached photos show that there are no stains on the mattress. We have been long time loyal customers and just want to be treated fairly.They are slow to respond and their complaint telephone number is not working.
      Read More

      Customer Reviews

      79 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Kathleen W

      1 star

      01/05/2024

      I will never purchase furniture at Slumberland, Marshall, MN. I ordered a couch and 2 recliners in September 2023; never to be seen. The Marshall store never received the furniture order and when I would call to inquire, all they could tell me the order got "pushed back" or one response was "I tried getting ahold of the company and they never got back to me." I got sick and tired of the excuses as to why the furniture didn't arrive. I paid half down at the time of purchase. When I said I'm tired of waiting, I want my money back, I was told I could only get 90% (not 100) because of "restocking fees". I said wait; restocking? I never got any furniture and never did this store!! The answer was still NO; you only get 90%. Again, NEVER will I buy furniture from this store. I always thought the customer "was right" and we want you to be happy; NOPE, not this Slumberland store. One week has come and gone and my credit card has not been credited. The response was "it might take a few days." Really?! So very, very unhappy!!

      Slumberland, Inc. Response

      01/08/2024

      We apologize for the delays in getting the customers order to her. She purchased special order products which are custom made to order. All special-order items are subject to a 25% cancellation fee. This was outlined on both the front and back of the customers sales receipt as well as explained to her at the time of purchase and when the decision was made to cancel her order. When the order was cancelled, the store processed a refund minus a fee of $154.64. The standard 25% cancellation fee for their special order would have been $723.00. The refund was applied back to the customers **** card on 1/5/2024.

      Local BBB

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