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Review from Vinny T
2 stars01/14/2022
It’s odd to me that no one has reviewed this business here. I was sold a GREAT wood burning insert with TERRIBLE parts that ended up costing almost half as much as the insert itself. I was sold a chimney liner that I was told would fit…it did not…I wasn’t able to find that out until getting professional help with the install because of the pipe size. The necessary change in size meant that al of the additional parts I was sold were unnecessary. Unfortunately the part that brings me to leave a review is that fireplacePro has only a 12 day return policy (I contacted them within 40 days) AND every time I called to speak to customer service they wouldn’t take my call insisting on only dealing through email. I regret my choice to buy from fireplacePro and it ended up costing me over $600 in parts that I purchased from fireplacepro (that are still sitting on my backyard) and then an additional $1100 in parts and $500 in labor for the correct parts for the installation.
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