BBB Accredited Business Profile

Best Buy Stores, LP - US Headquarters

Best Buy Stores, LP - US Headquarters

(888) 237-8289

Best Buy Stores, LP - US Headquarters

51 years in business
Headquarters
7601 Penn Ave S
Minneapolis, MN 55423-3645
Fax Numbers
  • (952) 238-3048
  • (612) 343-1095
  • (612) 430-5031
  • (952) 430-6437
Additional Phone Numbers
  • (701) 277-1250
  • (763) 422-0032
  • (218) 828-0700
  • (507) 344-1001
  • (612) 861-3917
  • (612) 431-2466
  • (218) 722-8767
  • (651) 731-1090
  • (507) 281-5855
  • (320) 259-5208
  • (612) 780-8668
  • (651) 777-6090
  • (763) 566-1830
  • (952) 894-8130
  • (651) 636-6456
  • (651) 457-5817
  • (952) 925-4425
  • (952) 544-0377
  • (651) 365-0540
  • (612) 343-4335
  • (763) 780-8668
  • (800) 433-5778
  • (952) 431-2466
  • (866) 933-5552
  • (763) 754-5366
  • (510) 441-2130
BBB File Opened: 01/01/1966
Business Started: 01/01/1966
Business Started Locally: 01/01/1966
Type of Entity
Corporation
Business Management
  • Customer Care, Owner/Manager
Business Category
  • Electronic Equipment & Supplies - Dealers
  • Appliances - Major - Dealers
  • Television & Radio - Dealers
  • Computers - Sys Designers & Consult

Service Area
We service the following area(s): Twin Cities Metro - 11 County
Alternate Business Names
  • Best Buy Company
  • Geek Squad, Inc
  • Bestbuy.com
  • PartStore
  • Pacific Sales Kitchen & Bath Centers, Inc
  • Magnolia Audio/Visual
  • Best Buy Mobile
  • Insignia
  • Best Buy Co. Incorporated
  • Best Buy

Refund & Exchange Policy: 
Effective Date: June 8, 2014

Return & Exchange Promise
WE PROMISE
to be your trusted partner for technology by delivering the advice, service and convenience you deserve - all at competitive prices. If you are not fully satisfied with your purchase, let us help you with a replacement, return or repair.

You can return or exchange almost everything within 15 days for a full refund. Simply bring your item(s) to us with all contents and packaging, proof of purchase and ID, and we will process your return or exchange.

If you are not already a member, please consider joining our My Best BuyTM program. It is easy and free. You will not only enjoy points from your Best Buy(r) purchases, but as your points add up, you can reach Elite and Elite Plus status, and receive an extended returns and exchanges period of 30 or 45 days, respectively, instead of 15 days, on most purchases.

You can return or exchange mobile phones and other carrier connectable devices within 14 days for a full refund. This return period also applies if you are a My Best Buy Elite or Elite Plus member.

Details

> Software, Movies, Music & Games
Opened computer software, movies, music or video games can only be exchanged for an identical item.


> Marketplace Returns
We are happy to answer any questions you have on how to return your purchase to one of our online Marketplace sellers or you can see Marketplace Returns and Refunds for more information.


> Special Orders
You can cancel or return Special Order items, and you will be refunded 85% of the original purchase price. Special Order items are items not generally carried by Best Buy and/or which require that an order be placed directly with the manufacturer or distributor. The item ordered is then sent from manufacturer or distributor to Best Buy and then to you.


> Custom Orders
Custom and personalized orders made specially for you are non-returnable. Custom Order items are items where a customer has requested specific attributes (e.g. finish, color, size) or where a manufacturer builds only to order.


> Privacy Protection
Please remember to remove your personal data and other information from the products you are returning. To learn more about our privacy practices, please see our Privacy Policy.


> Returning Bundle or Promotional Discount Items
If you return an item bought as part of a bundle or with a promotional discount and you do not return everything - not to worry. We will reimburse you for what you do return, minus the value of the discount or freebie.


> Returns with Missing Packaging or Accessories
If you do not have all the original packaging or accessories, that's okay too. We can process a return with a small deduction on your refund for what is missing.


> Final Sale and Nonreturnable Items
All Final Sale merchandise cannot be returned. Other nonreturnable purchases include digital content, prepaid cards, memberships, completed services, consumable items including ink and batteries, and items returned that are damaged or missing major contents.


> Why we need your ID
Like many retailers, we use a third party to help prevent losses by detecting improper returns, and, except where prohibited, require a valid ID for all store returns. We accept U.S., Canadian, and Mexican Driver's Licenses; U.S. State ID; Canadian Province ID; Matricula Consular; U.S. Military ID; Passport; U.S. Laser Visa; and U.S. Permanent Resident Card. Our third-party processor may record your ID information when you return an item, and keep it in a secure database to help us validate future returns. If we caution you or deny your return, you may request a copy of your Return Activity Report by calling 1-800-652-2331.


> BestBuy.com, Best Buy Express and Best Buy For Business Returns in Store
Most products you buy on BestBuy.com, at a Best Buy Express location, or through Best Buy For BusinessTM can be returned at our stores.


> Export Regulations
If you live outside the United States, please remember to comply with all U.S. Export Administration Regulations and control laws, and know that return shipments to Best Buy need to occur within the U.S.


> Returning Defective or Incorrect Items
If you receive a product that is defective or that is not the product you ordered, please return it to a Best Buy store - and we'll arrange for a replacement. If you would rather return the item by mail, please call us for special instructions at 1-888-BEST BUY (1-888-237-8289). We will cover all reasonable and customary ground shipping fees.


> Returns in Store
Avoid shipping charges and receive a refund more quickly by returning your items to any Best Buy store within the United States.

1. Include all original packing and accessories. (If you don't have all the original packaging and accessories, that's okay. We can process a return with a small deduction on your refund for what's missing.)

2. Bring your receipt or packing slip and a valid photo ID. We accept U.S., Canadian, and Mexican Driver's Licenses; U.S. State ID; Canadian Province ID; Matricula Consular; U.S. Military ID; Passport; U.S. Laser Visa; and U.S. Permanent Resident Card.


> Returns by Mail
You can return online purchases through the mail as long as they are shipped to us from within the United States.

To return an online purchase by mail:

1. Pack your return in the original shipping package, if possible.

2. Include the packing slip and return label, and indicate the reason for the return.

3. Include all original packaging and accessories.
(If you don't have all the original packaging and accessories, that's okay. We can process a return with a small deduction on your refund for what's missing.)

4. Send your return to:


BestBuy.com Return Center
14405 County Road 212
Findlay, OH 45840


For proof of delivery, we recommend that you return items via UPS or insured USPS. Best Buy does not accept international return and exchange shipments.


> Returning Mobile Phones and Devices with Plans
If you decide to return a phone or device with a plan, you are responsible for canceling your service contract with the carrier, and for all carrier charges.

There are two ways to return your phone or device and cancel your service:

Return your device to a Best Buy store. Be sure to tell the store associate that you want to cancel your service. Carrier service cancellation policies may vary.

Call Best Buy Mobile at 1-877-702-2211 (6 a.m. to midnight, CT) for instructions on how to return the device by mail. Let the phone associate know that you want to cancel your service.

> Refund Method
With a few exceptions, we will reimburse you for returned items in the same way you paid for them. If you prefer, you can make an exchange for the same item. If you paid more than $800 in cash or more than $250 by check or by a debit card without a major credit card logo, we will refund you by check within 10 business days. Any amounts deducted from a gift card will be credited to the gift card.

Here is a direct Link;
http://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014




Pacific Sales Policy

Pacific Sales policies cover purchases at Pacific Sales, Pacific Sales Kitchen & Home, and Pacific Kitchen & Home
standalone stores and store within Best Buy stores.

Returns and Exchanges
* Exchange or return your item within 15 days of purchase.
* At the time of delivery or pickup, you must acknowledge the condition of the merchandise.
* Returns can only be accepted on goods that are returned in the same condition as when received.
* Used, installed or altered merchandise is not returnable or refundable.
* Original, undamaged packaging, parts and accessories are required.
* Shipping, delivery and completed installation charges are not refundable.
* Any promotional item or bundle discount given at the time of purchase will be reversed if the entire bundle is not returned.
* Refunds will be in the same form as original purchase. Cash and check purchases will be refunded by check, mailed to the "Sold To" address from our corporate office within 10 days of return.
* Pacific Sales reserves the right to deny any return.

Special Orders
* A Special Order is any item that is not regularly stocked at Pacific Sales and is ordered
specifically for you. Examples include size, color, finish, and configuration.
* Special Orders must be paid in full at the time of purchase. Once the order has been placed with the manufacturer, the order cannot be modified or returned. If the item is damaged in transit it can be exchanged for the identical item ordered.
* Special Orders must be delivered or picked up within 30 days of notification arrival at Pacific Sales
warehouse and notification of item(s) received.
* Special Orders are not returnable or refundable.

Delivery
If any merchandise or product is delivered, there must be easy access to the premises where the delivery is made. If additional crews or equipment are required to complete a delivery, a special fee may apply.

Manufacturer Warranties
Copies of manufacturers' warranty texts are available for review on manufacturers' websites. Pacific Sales employees may assist in coordinating service or repair; we must work within the terms and conditions of the manufacturer's warranty.

Privacy Policy
If you are interested in learning more about our privacy practices, please visit us at www.PacificSales.com.

Pacific Sales Low Price Guarantee
Online or In Store: Find a Lower Price and We'll Match It

If you find a lower price on a qualifying product at a local retail competitor's store or a designated online retailer, we will match the price.

At the time of purchase, we will match the current pre-tax price for new, identical, immediately available products from a local retail competitor's store and select designated online retailers. We will also match prices post purchase if we lower our price within 15 days of your purchase.

The Guarantee is limited to one price match per identical item, per guest. See local store for list of designated online retailers. The Guarantee does not apply to: the online prices of retailers not listed, the online prices of third party vendors (Marketplace vendors) on designated online retailers websites, post purchase price match requests to competitor's prices, offers that include financing, gift card offers, bundling of items, free items, pricing errors, mail-in offers, coupon offers, competitors' service prices, items that are advertised as limited-quantity, out of stock, open-box, clearance, refurbished/used items, our and our competitor's Deal of the Day, daily deals, special hour sale event items and credit card offers, and items for sale Thanksgiving Day through the Monday after Thanksgiving.

Installation & Accessories
Basic Installation does not include any modification of cabinetry or plumbing and does not include cost of installation parts such as gas flex hoses, electric pig tails, venting material and water lines. Before installation, your home must be equipped with an on/off valve for both gas and water. According to the local municipality, some cities/states/municipalities may require a licensed plumber. Additional exclusions may apply. See an associate for details.

Manufacturer Specifications/Instructions
Pacific Sales is not responsible for manufacturer specifications, changes, production delays, or instructions issued by any manufacturer. Any questions regarding the specifications or use of merchandise should be directed to the particular manufacturer.

Limited Quantities
Pacific Sales reserves the right to limit quantities.

BBB Accreditation

BBB Accredited Since 01/01/1970

BBB has determined that Best Buy Stores, LP - US Headquarters meets Standards of BBB Accreditation, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.

Standards of BBB Accreditation

An accredited business or organization agrees to:
  1. 1. Have been operational (actively selling products or services) in any BBB service area for at least the most recent 6 months, unless the principle(s) previously operated a similar business with an eligible record (one that qualifies for BBB accreditation).
  2. 1. Fulfill contracts signed and agreements reached.
  3. 3. Be free from government action that demonstrates a significant failure to support BBB ethical principles in marketplace transactions (this requires a determination by BBB as to the nature of any violation, whether it was caused or condoned by management, and actions taken to resolve underlying issues that led to the government action).
  4. 4. Be free of an unsatisfactory rating and maintain at least a B rating at the accrediting BBB and the BBB where it is headquartered, if different.
  5. 5. In its relationship with BBB:
    1. 1. meet all applicable standards within this Code of Business Practices
    2. 2. cooperate with BBB's activities and efforts to promote voluntary self- regulation within the business' industry
    3. 3. honor any settlements, agreements or decisions reached as an outcome of a BBB dispute resolution process
    4. 4. complete the required application and pay all monetary obligations to BBB in a timely manner
An accredited business or organization agrees to:
  1. 1. Follow federal, state/provincial and local advertising laws.
  2. 2. Abide by the BBB Code of Advertising. Supply, upon request, substantiation for advertising and selling claims. Correct advertising and selling practices, when recommended by BBB.
  3. 3. Adhere to applicable BBB industry codes of advertising.
  4. 4. Cooperate with BBB self-regulatory programs for the resolution of advertising disputes.
  5. 5. Use the BBB name and logos in accordance with BBB policy.
  6. 6. Avoid misleading customers by creating the false impression of sponsorship, endorsement, popularity, trustworthiness, product quality or business size through the misuse of logos, trustmarks, pictures, testimonials, or other means
An accredited business or organization agrees to:
  1. 1. Make known all material facts in both written and verbal representations, remembering that misrepresentation may result not only from direct statements but by omitting or obscuring relevant facts.
  2. 2. Ensure that any written materials are readily available, clear, accurate and complete.
An accredited business or organization agrees to:
  1. 1. Upon request, provide BBB with all information required to evaluate compliance with BBB standards. This may include, but is not limited to business name, address and contact information; names and background of principles; business and banking references; licensing and/or professional accreditation; and a complete description of the nature of the business.
  2. 2. Clearly disclose to customers:
    1. 1. direct and effective means to contact the business
    2. 2. terms of any written contract
    3. 3. any guarantees or warranties accompanying a product
    4. 4. any restrictions or limitations imposed (e.g. limited supply,maximum number available per customer)
    5. 5. the business' return/refund policy
    6. 6. any recurring commitment into which the customer may be entering, including information on how future billing will occur
    7. 7. total cost of the transaction, including tax, shipping and handling, and other related charges
  3. 3. If selling products or providing services on Web sites or via other electronic means:
    1. 1. provide any required product labeling information
    2. 2. disclose the nature and terms of shipping, including any known delays or shortages of stock
    3. 3. provide an opportunity to review and confirm the transaction before the sale is completed
    4. 4. provide a receipt summarizing the transaction after the purchase
An accredited business or organization agrees to:
  1. 1. Fulfill contracts signed and agreements reached.
  2. 2. Honor representations by correcting mistakes as quickly as possible.
An accredited business or organization agrees to:
  1. 1. Promptly respond to all complaints forwarded by BBB by:
    1. 1. Resolving the complaint directly with the complainant and notifying BBB, or
    2. 2. Providing BBB with a response that BBB determines:
      1. 1. is professional,
      2. 2. addresses all of the issues raised by the complainant,
      3. 3. includes appropriate evidence and documents supporting the business' position, and
      4. 4. explains why any relief sought by the complainant cannot or should not be granted.
  2. 2. Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business' willingness to participate in recommended dispute resolution options in determining compliance with these standards.
  3. 3. Comply with any settlements, agreements or decisions reached as an outcome of a BBB dispute resolution process.
  4. 4. Cooperate with BBB in efforts to eliminate the underlying cause of patterns of customer complaints that are identified by BBB.
An accredited business or organization agrees to:
  1. 1. Respect Privacy
    Businesses conducting e-commerce agree to disclose on their Web site the following:
    1. 1. what information they collect,
    2. 2. with whom it is shared,
    3. 3. how it can be corrected,
    4. 4. how it is secured,
    5. 5. how policy changes will be communicated, and;
    6. 6. how to address concerns over misuse of personal data.
  2. 2. Secure Sensitive Data
    Businesses that collect sensitive data online (credit card, bank account numbers, Social Security number, salary or other personal financial information, medical history or records, etc.) will ensure that it is transmitted via secure means.Businesses will make best efforts to comply with industry standards for the protection and proper disposal of all sensitive data, both online and offline.
  3. 3. Honor Customer Preferences
    Businesses agree to respect customer preferences regarding contact by telephone, fax and e-mail, and agree to remedy the underlying cause of any failure to do so.
An accredited business or organization agrees to:
  1. 1. Avoid involvement, by the business or its principles, in activities that reflect unfavorably on, or otherwise adversely affect the public image of BBB or its accredited businesses.

BBB Accreditation Reviews

BBB routinely monitors its files on all Accredited Businesses to affirm that they continue to meet all BBB Accreditation Standards

BBB Accreditation Process

Not every business is eligible for BBB Accreditation. Businesses must meet, commit to and maintain the BBB Code of Business Practices (Accreditation Standards)  in order to be eligible for and maintain BBB Accreditation. The BBB Code of Business Practices represents sound advertising, selling and customer service practices that enhance customer trust and confidence in business. The Code is built on the BBB Standards for Trust, eight principles that summarize important elements of creating and maintaining trust in business.

In order to be eligible for Accreditation a business must complete an Accreditation application.

Upon receipt of a fully completed BBB Application for Accreditation, BBB staff:

  • Reviews the application
  • Researches the business
  • Verifies the information presented in the application
  • May request additional information
  • May request proof of specific information on the application
After the review and verification process, BBB will then evaluate if the business meets the BBB Code of Business Practices (Accreditation Standards)..

Once BBB has finished its evaluation, the application for BBB Accreditation is either approved or denied. If the applicant is found in compliance with the BBB Code of Business Practices it will be presented to the BBB Board of Directors, or a committee of that board, for final approval. If the application is denied, BBB will contact the applicant, indicating the BBB Standard(s) that were not met and any recourse available to the applicant.

Best Buy Stores, LP - US Headquarters

Best Buy Stores, LP - US Headquarters

BBB ACCREDITATION SINCE 01/01/1970

Customer Review Rating:

95%

Composite Score: