Business ProfileforRandy's Electric

One of our ceiling fans stopped working, I contacted Randys electric through their website, and, I gave the specific brand and model of the fan and asked if they could either fix or change the part (I assumed the motor of the fan was bad), and I also asked this person if they could change a couple of switches of a Ventahood air extractor that sits above our stove. She told me they could do both and we set the appointment for August 15th.A couple of days before the appointment, ***, from Randys electric called to confirm the appointment and to tell me they have a $75 service call fee. He explained that the electrician would not fix the ceiling fan but instead he would change the part. I assumed he was talking about the motor of the fan and I said I understood and I was ok with that charge (I assumed, service charge + cost of the part+ labor time). He did not say that part meant the actual ceiling fan, otherwise I would have bought it and have it ready to install. On August 15th, ***** from Randys electric came and I showed him the Ventahood extractor and he said they don't change or service that. Showed him the ceiling fan and he said he could run some diagnostic tests for a fee, of course, but he said we needed new ceiling fan, they don't carry or could get a new motor. He then wanted to see our breaker box and he recommended to get a whole house surge protector, which to me sounded like trying to up sell their services. Nothing else was done and he charged the $75 service call. I wish I had been told they would not even carry the motor of the ceiling fan which I told him I was very disappointed that he just came to tell me I needed a new ceiling fan and they do not service the Ventahood extractor. We called Randy's and *** called me back and said he was going to check with his manager to see if they would give me a credit if they would install the new fan, but never heard back. I feel I cannot do business like that with them anymore.