Business ProfileforLUMA Luxury Matchmaking

I paid $12,000 to receive high-end and professional matchmaking services from Luma on January 16th. I was sold by ********************* that the dates would be "experiences and not just dates in order to get to know each other." The sales presentation I was given and the services I have received are completely opposite. I went on two dates and neither were experiences. Both were restaurants I take my children to eat. On February 5th, I met a date and I have never been more uncomfortable on a date. He used character voices during his conversation which was very concerning. Three different voices to be exact. One while reenacting conversations with his ex-girlfriend, one for his conversations with his daughter and another to reenact conversations with other people. He discussed his daughter self harming herself by cutting herself, how his children and others thought he had anger issues, his past relationship with his girlfriend that he hasnt been with over three years ago, his AA meetings and additional concerning comments about his past. A quick internet search showed this man had hired and still works with his ex girlfriend. I paid **** to research and interview potential matches for me. I voiced my concern on a phone call with my matchmaker, ***********************, stating that I was surprised **** would select someone to go on another date with a client when he clearly had personality issues. Her response was the only feedback from another client was that he said strange things. I recorded the conversation and have reviewed it for accuracy. **** knowingly arranged an unsafe date for me when they had feedback from previous clients. I told ***** I had never felt uncomfortable on a date and ended quickly. She said she would red flag his account. There was zero screening and professional services provided from Luma minus a Zoom call with him. I was shocked that my date on January 27th did not look like his photos. I addressed this issue with *********************** and was shocked to known she had a Zoom call with ***** before my date and noticed he had put on weight and was more clean cut in her words. This is why I got off online dating and paid Luma. Paying $12,000 and not receiving current client pictures is unprofessional. I have proof that the photos presented were not current and YEARS old. The date was a very kind person, however there were concerning things about him I later found out before our second date. He had been married once to someone that was 18 years younger than him, hadnt been in a relationship or had *** in over two years and in his words, I get ghosted by women on the second date. There were also many other concerning issues with the date, but my main issue is that **** did not accurately represent my date I was meeting and had the information to notify me that he physically did not look the same as the photographs I was presented. I am paying for professional services and Luma can't provide current photos within the last year. I also have a young daughter and I am not comfortable letting someone that dates/marry women 18 years younger around my child. Once again, zero background research was done nor was the service provided professional. Inaccurate photos is what I can receive on any dating site. This is one of the main reasons I hired ****.***** has sent me two other possible matches. One lives in ************** and is not interested in relocating. I should have never been presented this match. The second I was sent tonight does not physically look like the photo I was sent after I was able to research and locate images. I do not have trust in Luma to provide me the service I paid for. I am requesting a refund of half of my payment. This is more than reasonable for services provided by Luma to date. I did contact **** with my complaint first communicating with *************************. Her response was "you are not eligible for any type of refund and we definitely don't want to see you waste the time or money that has been invested thus far." I DID NOT receive professional match making services and would like to resolve this issue. **** is very aware why I did not want to meet with the other two matches provided.