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Find a Location

TruStone Financial has 14 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • TruStone Financial

      1400 Riverwood Dr Burnsville, MN 55337-1557

    • TruStone Financial

      6303 Old Central Ave NE Fridley, MN 55432-5111

    • TruStone Financial

      2535 27th Ave S Minneapolis, MN 55406-1392

    • TruStone Financial

      2772 E 82nd St Bloomington, MN 55425-1365

    • TruStone Financial

      4290 Dean Lakes Blvd Shakopee, MN 55379-2828

    Business ProfileforTruStone Financial

    Credit Union
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Additional Info:
    Greater twin cities community
    See all additional business information

    At-a-glance

    Customer Reviews

    1.29/5stars

    Average of 14 Customer Reviews

    Customer Complaints

    40 complaints closed in last 3 years

    14 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    According to the information provided by TruStone Credit Union, this company is a credit union member services.

    Business Details

    This is a multi-location business.

    Find a Location

    TruStone Financial has 14 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • TruStone Financial

        1400 Riverwood Dr Burnsville, MN 55337-1557

      • TruStone Financial

        6303 Old Central Ave NE Fridley, MN 55432-5111

      • TruStone Financial

        2535 27th Ave S Minneapolis, MN 55406-1392

      • TruStone Financial

        2772 E 82nd St Bloomington, MN 55425-1365

      • TruStone Financial

        4290 Dean Lakes Blvd Shakopee, MN 55379-2828

      Headquarters
      1400 Riverwood Dr, Burnsville, MN 55337-1557
      BBB File Opened:
      7/30/2003
      Years in Business:
      99
      Business Started:
      1/1/1925
      Business Started Locally:
      1/1/1925
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Non-profit Organization
      Alternate Business Name
      • Firefly Credit Union
      Hours of Operation

      Primary

      M:
      9:00 AM - 5:00 PM
      T:
      9:00 AM - 5:00 PM
      W:
      9:00 AM - 5:00 PM
      Th:
      9:00 AM - 5:00 PM
      F:
      9:00 AM - 5:00 PM
      Sa:
      9:00 AM - 1:00 PM
      Su:
      Closed
      Business Management
      • Dale Turner, President/CEO
      Contact Information

      Principal

      • Dale Turner, President/CEO

      Customer Contact

      • Jessica Griffin, Compliance Officer
      Additional Contact Information

      Fax Numbers

      • (952) 736-5209
        Primary Fax
      • (952) 736-5210
        Other Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      40 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/07/2024

      Complaint Type:
      Billing Issues
      Status:
      Answered
      I had to surrender my 2010 keep grand Cherokee due to my attempt to take additional loan to pay for the motor which needed to be replaced. I was informed after the car was sold the amount was a little over 6000 and would be charged off. I have many attempts to make pay arrangements but was denied due to account closed. I called again today and was given a collection agency and they never have received the loan. Now I am being told 8 owe over 3000 interest. I am hoping to make payment on the 6000 dollars owed without the added interest. I should not be penalized because you would never take any payment because the account was closed. *********** believed was *** account is charged off then the amount owed would stay at the ********************************************************** two years and now I cant rent an apartment because this is on my credit report. I hope that you will help be resolve this issue the lady I talked to today said she would accept 6703 today or I could make payment on 9700 and keep making interest payment . With all to respect I paid thousands of dollars on this keep and wanted to keep it but you would not borrow me the money to fix it I currently cant get a car loan and have to Uber and now can to rent an apartment. I hope you take this in consideration and reach out to me me with another resolution than I was offered today which I think is not fair at all
      Read More

      Customer Reviews

      14 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Kyle M

      1 star

      04/19/2024

      I would give them 0 stars if I could. My ex-wife and I gave them multiple second chances and they continually failed. The first issue was when they cashed a $2,000+ check against our joint checking from someone sitting in the passenger seat of a drive through. They gave them the full amount without fully verifying the identity. The same people then went to ANOTHER trustone branch and did the same thing with another fraudulent check... They did nothing to help resolve even though it was their incompetence that led to our joint checking account to be fully drained by fraud and their tellers were 100% liable. The second issue was when we asked for my ex-wife to be removed from one of the accounts. They told us several times it was complete and yet she still gets statements. This last issue was when we fully took all our funds out of Trustone but still had accts open. A yearly membership renewed against the debit card which they paid. They called once stating the acct was negative and that was it. Literally that's it. No - hey if you don't get the balance positive in X days we will REPORT YOU, CLOSE YOUR ACCOUNT, REPORT TO CHEX, OH AND SEND TO COLLECTIONS.They sent -$45 to collections...Run away.

      Local BBB

      BBB of Minnesota and North Dakota

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