Business ProfileforSharePoint Credit Union

Nancy J. Very disappointed in customer service. We reached out to the for our pontoon boat loan September 2023 for we had fraud on our checking account and we needed to give them our new banking info. We spoke to a gentleman and gave our new banking info. We considered this staff member to make our payment current. He did not and has left. First of November were looking at our account and saw that the payments were not coming out of our new account that we gave them in September. We had two calls with the credit union in November and also gave them our banking info to pay up our account. Come December my credit was dinged. I have never had my credit dinged. We called in and spoke with a team member ( I am being nice not to use names). She took my payment over the phone for the past two months and then for the current month. She then sent me the DocuSign go have our payments come out monthly. I shared why could this not have happened in September and then in November when we spoke with them. She shared that she saw no conversations details but saw why had called in. I was frustrated and I wanted to leave a note to their customer service and she ended up forwarding my note. We received a call back from their member services contact and we stressed our frustration on we were proactive in getting them the correct info for the payments to be on time. She said that we were at fault and she could not fix the credit damage. Being in customer service myself I shared she was not listening to us on when we started this process back in September. How could our Dec contact finally help us and three other times of contact have failed. Now today after all the payments are up today and forward by one month. Plus, we are on automatic payment I received a second hit on my credit by Share Point. I am besides myself. I would never use Share Point Credit Union again. I would welcome them to call me and help me if they are willing to be customer service friendly.