Business ProfileforMinnco Credit Union

My family currently has three car loans with three lenders, Minnco being one of them. All three vehicles have the same insurance coverage with the same insurer. The insurer has provided proof of insurance to all three lenders, yet Minnco claims to have not received it and has put forced place insurance on the vehicle, almost doubling the payment. Minnco failed to provide proper notice before doing so. Since this incident, proof of insurance has been faxed to their office on four separate occasions, and they are still claiming not to have received it. ***********************, assistant to the **** is an unintelligent, rude and plays out of his depth. His communication style is absolutely appalling and immature for a man with "superior cognitive abilities" (this is actual a direct quote from an email, can't make this up). I confirmed their fax number via their website, ***-***-9659. **** emailed back stating "a reasonable person with a little intelligence would think to check the fax number." **** is stating that is not their correct fax number, despite it being listed on their public facing website and I have confirmed with employees in their "Connection Center" that is a fax number for their ***************** and that proof of insurance should be sent to that fax number.Minnco has a reputation in the community for providing sub-par service, especially in the area of loan servicing, hence their B- BBB Rating. Go anywhere else, even ***** Fargo has better service and processes.