BBB Accredited Business Profile

Bluestem Brands, Inc.

Bluestem Brands, Inc.

(952) 656-3700

Bluestem Brands, Inc.

15 years in business
Headquarters
7075 Flying Cloud Dr
Eden Prairie, MN 55344-3532
Fax Numbers
  • (320) 237-9160
Additional Phone Numbers
  • (800) 208-2500
  • (320) 237-9120
  • (866) 441-9160
  • (800) 964-9030
  • (800) 843-1174
  • (800) 821-1287
  • (800) 362-8410
  • (800) 262-8888
  • (866) 688-1091
  • (800) 821-5744
  • (800) 217-2916
  • (800) 718-3687
  • (877) 718-7902
  • (800) 546-4554
  • (877) 648-8466
Additional Email Addresses
  • vi.finch@bluestembrands.com
  • customerservice@gettington.com
  • customerservice@mypaycheckdirect.com
  • customerservice@fingerhut.com
  • customerservice@appleseeds.com
  • customerservice@bedfordfair.com
  • customerservice@blair.com
  • customerservice@drapers.com
  • customerservice@goldviolin.com
  • customerservice@normthompson.com
  • customerservice@oldpueblotraders.com
  • customerservice@togshop.com
  • customerservice@wintersilks.com
  • patricia.halverson@bluestembrands.com
BBB File Opened: 02/17/1998
Business Started: 09/11/2002
Business Started Locally: 09/11/2002
Business Incorporated: 09/11/2002 in DE
Type of Entity
Corporation
Contact Information
  • Principal: Vi Finch, Director Customer Service
  • Principal: Steve Nave, CEO
  • Patricia Halverson
Business Category
  • Catalog Shopping
  • Online Shopping

Service Area
We service the following area(s): Becker County, MN, Itasca County, MN
Alternate Business Names
  • Gettington.com
  • Fingerhut
  • Bluestem Enterprises Inc
  • Bluestem Fulfillment
  • PayCheck Direct
  • Blair Corporation
  • Appleseed's
  • Draper's & Damon's
  • Haband
  • Bedford Fair
  • Gold Violin
  • Norm Thompson Outfitters
  • Old Pueblo Traders
  • Sahalie
  • The Togshop
  • Wintersilks

Refund & Exchange Policy: 
We will issue an exchange or refund for most items returned in new condition within 30 days of receipt.
No returns will be accepted after the 30-day home trial period without prior return authorization from Fingerhut. Returns accepted after the 30-day home trial period may result in prorated cash or credit adjustments based on the age and conditions of the product. Returns will not be accepted for credit after 180 days. Other product concerns must be handled under the manufacturer's warranty.

Shipping and handling charges are non-refundable. Return postage is the responsibility of the customer.

Also, please note:

Music, movies, video games and software must be returned unopened with the factory seal intact. Exchanges are permitted for identical product only.
Computers, camcorders, digital cameras, electronic game systems, air conditioners, holiday decorations, heaters and generators must be returned within the 30-day home trial period.
Products sold in sets must be returned as sets; partial returns will not be accepted.
Personalized/customized products may be returned for credit only if they are damaged or defective. Exchanges are permitted for identical product only.
Gift Cards cannot be returned.
Other restrictions may apply.
BBB accredited business

B+

Overview

According to information provided by Bluestem Brands, they are the parent to 16 fast-growing eCommerce retail brands. This company offers a mix of retail and payment options for a diverse range of customers with a wide range of financial needs.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Bluestem Brands, Inc. include:

  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Bluestem Brands, Inc.

Bluestem Brands, Inc.

BBB ACCREDITATION SINCE 07/31/2009

Customer Review Rating:

10%
89%

Composite Score: