BBB Accredited Business Profile

Select Comfort Corporation

Select Comfort Corporation

(763) 551-7000

Select Comfort Corporation

30 years in business
9800 59th Ave N
Minneapolis, MN 55442-3274
Additional Phone Numbers
  • (800) 472-7185
  • (800) 344-6561
BBB File Opened: 02/13/1991
Business Started: 01/01/1987
Business Started Locally: 01/01/1987
Business Incorporated: 01/01/1987 in MN
Type of Entity
Business Category
  • Beds - Retail
  • Bedding
  • Mattresses

Products & Services
According to information supplied by the company, Select Comfort Corporation is a bedding retailer based in Minneapolis, MN.  The company designs, manufactures, markets and supports a line of adjustable-firmness mattresses featuring air-chamber technology, branded the SLEEP NUMBER® bed, as well as foundation bases and bedding accessories.  SELECT COMFORT® products are sold through its over 500 company-owned stores located across the United States; select bedding retailers; direct marketing operations; and online at
Service Area
We service the following area(s): Twin Cities Metro - 11 County
Alternate Business Names
  • Sleep Number Bed Store
  • Sleep Number
  • Select Comfort
  • Sleep Number Bed
  • Sleep Number by Select Comfort
  • Sleep Number Store by Select Comfort

Methods of Payment
  • Cash, Check, Credit Card, Synchrony Financial financing, and HELPcard financing.

Refund & Exchange Policy: 
100 Night In–Home Trial Policy:
Unless your purchase is otherwise excluded as specified herein, the 100 Night In–Home Trial period begins the day your new Sleep Number® bed arrives at the “ship to” address listed above. If, after sleeping on your new bed for a full 30 nights, you are not completely satisfied, contact us within 100 days of delivery to arrange for its return. Exclusions: The 100 Night In–Home Trial Policy does not apply to the purchase of demo, display, refurbished or Factory Outlet warehouse closeout mattresses, bases or sets. The 100 Night In–Home Trial Policy does not apply to the purchase of Sleep Number® bedding collections or to any mattresses, bases, or sets received in exchange under an original 100 Night In–Home Trial purchase.
Adjustable Bases Return/Exchange Policy:
The FlexFit™ 1, FlexFit™ 2, and FlexFit™ 3 Adjustable Bases are not covered under the Sleep Number® 100 Night In–Home Trial Policy. All sales of FlexFit™ 1, FlexFit™ 2, and FlexFit™ 3 adjustable bases and/or, Surround Silhouettes are final. No returns or exchanges will be authorized or accepted.
Factory Outlet/Demo/Display Bed Return/Exchange Policy:
Factory Outlet, Demo and Display Beds are not covered under the Sleep Number® 100 Night In–Home Trial Policy. All sales of Factory Outlet, Demo and Display Beds are final. No returns or exchanges will be authorized or accepted.
DualTemp™ Layer Return Policy:
If you are not completely satisfied after sleeping on your DualTemp™ layer, simply call us toll–free within 100 days of delivery to authorize its return. Upon receipt, we'll reimburse the full purchase price less your shipping or Home Delivery Setup fees. You pay return shipping.
Upholstered Bed Return/Exchange Policy:
The Upholstered Bed Collection (e.g., upholstered headboards, sideboards and/or footboards) is not covered under the Sleep Number® 100 Night In–Home Trial policy. Because these are made–to–order items, all sales are final and no cancellations, returns or exchanges will be authorized or accepted.
Sleep Number® Bedding Collection Return/Exchange Policy:
Bedding Collection products cannot be returned for a refund. Within 30 days of receiving your Bedding Collection product, you may exchange a product for a different Bedding Collection purchase. Exchanges will only be allowed one time per item purchased. You must provide proof–of–purchase.
Clearance Item Return/Exchange Policy:
All sales are final on clearance items.
Nothing contained herein is intended to alter or modify the terms of any warranty that may or may not accompany your purchase. The terms of the warranty, if any, will be contained in the owner's manual that accompanies your purchase. You may obtain a specimen copy of the warranty that may apply to your purchase from your Sales Professional or from our website at No one has the authority to supplement, alter or modify the terms of any warranty.
All returns must be authorized. No unauthorized returns are allowed. If you are returning your mattress, modular base or set purchase under the 100 Night In–Home Trial policy, you must contact our Customer Service Center (800–472–7185) to obtain a Return Merchandise Authorization (RMA) number before returning the bed to us. Once your authorized return has been completely received by us in a good and sanitary condition, we will reimburse the full purchase price of the items being returned less shipping or Home Delivery Service & Setup fees. Refunds will be issued to the original method of payment within approximately 21 days. Unauthorized returns will be destroyed and no credit given. You are responsible for the risk of loss and for shipping fees for returning or exchanging any product. Home Delivery Return Services are available at an additional cost.
We value the relationship we have with our customers and are committed to respecting the confidentiality of your personal information. Please review our Privacy Policy.
Gift–With–Purchase Promotional Items:
Any gift–with–purchase received with the purchase of selected mattresses and bed sets are promotional items. If you return a mattress or bed set purchased under a gift–with–purchase promotion, you are required to return the accompanying gift–with–purchase. If the gift–with–purchase is not returned, the full retail value of the gift–with–purchase promotional item will be deducted.
SleepIQ™ Module and Sleep IQ™ System:
If your purchase includes a Firmness Control™ System with a Sleep IQ™ Module installed, you will be required to agree to additional terms and conditions relative to your use of the Sleep IQ™ System and the Sleep IQ™ Services. An End User Agreement containing those terms and conditions will be presented to you electronically when you activate the SleepIQ™ Service and create a User Profile. A copy of the current End User Agreement is available on our  website at SleepIQ® end user agreement.
Mattress Recycling Fee:
To fund mattress recycling programs, states listed below have enacted a law requiring retailers to collect a fee for all mattresses and mattress bases sold in retail stores (or purchased online/via phone and shipped to participating states). The recycling fee is a legally required fee and not a Sleep Number imposed fee. This fee applies regardless of whether or not a mattress will be disposed of as a result of this purchase. Connecticut beginning May 1, 2015: fee is $9 per component for each mattress and base item. California beginning December 30, 2015: fee is $11 per component for each mattress and base item.

BBB Accreditation

BBB Accredited Since 01/07/2005

BBB has determined that Select Comfort Corporation meets Standards of BBB Accreditation, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.

Standards of BBB Accreditation

An accredited business or organization agrees to:
  1. 1. Have been operational (actively selling products or services) in any BBB service area for at least the most recent 6 months, unless the principle(s) previously operated a similar business with an eligible record (one that qualifies for BBB accreditation).
  2. 1. Fulfill contracts signed and agreements reached.
  3. 3. Be free from government action that demonstrates a significant failure to support BBB ethical principles in marketplace transactions (this requires a determination by BBB as to the nature of any violation, whether it was caused or condoned by management, and actions taken to resolve underlying issues that led to the government action).
  4. 4. Be free of an unsatisfactory rating and maintain at least a B rating at the accrediting BBB and the BBB where it is headquartered, if different.
  5. 5. In its relationship with BBB:
    1. 1. meet all applicable standards within this Code of Business Practices
    2. 2. cooperate with BBB's activities and efforts to promote voluntary self- regulation within the business' industry
    3. 3. honor any settlements, agreements or decisions reached as an outcome of a BBB dispute resolution process
    4. 4. complete the required application and pay all monetary obligations to BBB in a timely manner
An accredited business or organization agrees to:
  1. 1. Follow federal, state/provincial and local advertising laws.
  2. 2. Abide by the BBB Code of Advertising. Supply, upon request, substantiation for advertising and selling claims. Correct advertising and selling practices, when recommended by BBB.
  3. 3. Adhere to applicable BBB industry codes of advertising.
  4. 4. Cooperate with BBB self-regulatory programs for the resolution of advertising disputes.
  5. 5. Use the BBB name and logos in accordance with BBB policy.
  6. 6. Avoid misleading customers by creating the false impression of sponsorship, endorsement, popularity, trustworthiness, product quality or business size through the misuse of logos, trustmarks, pictures, testimonials, or other means
An accredited business or organization agrees to:
  1. 1. Make known all material facts in both written and verbal representations, remembering that misrepresentation may result not only from direct statements but by omitting or obscuring relevant facts.
  2. 2. Ensure that any written materials are readily available, clear, accurate and complete.
An accredited business or organization agrees to:
  1. 1. Upon request, provide BBB with all information required to evaluate compliance with BBB standards. This may include, but is not limited to business name, address and contact information; names and background of principles; business and banking references; licensing and/or professional accreditation; and a complete description of the nature of the business.
  2. 2. Clearly disclose to customers:
    1. 1. direct and effective means to contact the business
    2. 2. terms of any written contract
    3. 3. any guarantees or warranties accompanying a product
    4. 4. any restrictions or limitations imposed (e.g. limited supply,maximum number available per customer)
    5. 5. the business' return/refund policy
    6. 6. any recurring commitment into which the customer may be entering, including information on how future billing will occur
    7. 7. total cost of the transaction, including tax, shipping and handling, and other related charges
  3. 3. If selling products or providing services on Web sites or via other electronic means:
    1. 1. provide any required product labeling information
    2. 2. disclose the nature and terms of shipping, including any known delays or shortages of stock
    3. 3. provide an opportunity to review and confirm the transaction before the sale is completed
    4. 4. provide a receipt summarizing the transaction after the purchase
An accredited business or organization agrees to:
  1. 1. Fulfill contracts signed and agreements reached.
  2. 2. Honor representations by correcting mistakes as quickly as possible.
An accredited business or organization agrees to:
  1. 1. Promptly respond to all complaints forwarded by BBB by:
    1. 1. Resolving the complaint directly with the complainant and notifying BBB, or
    2. 2. Providing BBB with a response that BBB determines:
      1. 1. is professional,
      2. 2. addresses all of the issues raised by the complainant,
      3. 3. includes appropriate evidence and documents supporting the business' position, and
      4. 4. explains why any relief sought by the complainant cannot or should not be granted.
  2. 2. Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business' willingness to participate in recommended dispute resolution options in determining compliance with these standards.
  3. 3. Comply with any settlements, agreements or decisions reached as an outcome of a BBB dispute resolution process.
  4. 4. Cooperate with BBB in efforts to eliminate the underlying cause of patterns of customer complaints that are identified by BBB.
An accredited business or organization agrees to:
  1. 1. Respect Privacy
    Businesses conducting e-commerce agree to disclose on their Web site the following:
    1. 1. what information they collect,
    2. 2. with whom it is shared,
    3. 3. how it can be corrected,
    4. 4. how it is secured,
    5. 5. how policy changes will be communicated, and;
    6. 6. how to address concerns over misuse of personal data.
  2. 2. Secure Sensitive Data
    Businesses that collect sensitive data online (credit card, bank account numbers, Social Security number, salary or other personal financial information, medical history or records, etc.) will ensure that it is transmitted via secure means.Businesses will make best efforts to comply with industry standards for the protection and proper disposal of all sensitive data, both online and offline.
  3. 3. Honor Customer Preferences
    Businesses agree to respect customer preferences regarding contact by telephone, fax and e-mail, and agree to remedy the underlying cause of any failure to do so.
An accredited business or organization agrees to:
  1. 1. Avoid involvement, by the business or its principles, in activities that reflect unfavorably on, or otherwise adversely affect the public image of BBB or its accredited businesses.

BBB Accreditation Reviews

BBB routinely monitors its files on all Accredited Businesses to affirm that they continue to meet all BBB Accreditation Standards

BBB Accreditation Process

Not every business is eligible for BBB Accreditation. Businesses must meet, commit to and maintain the BBB Code of Business Practices (Accreditation Standards)  in order to be eligible for and maintain BBB Accreditation. The BBB Code of Business Practices represents sound advertising, selling and customer service practices that enhance customer trust and confidence in business. The Code is built on the BBB Standards for Trust, eight principles that summarize important elements of creating and maintaining trust in business.

In order to be eligible for Accreditation a business must complete an Accreditation application.

Upon receipt of a fully completed BBB Application for Accreditation, BBB staff:

  • Reviews the application
  • Researches the business
  • Verifies the information presented in the application
  • May request additional information
  • May request proof of specific information on the application
After the review and verification process, BBB will then evaluate if the business meets the BBB Code of Business Practices (Accreditation Standards)..

Once BBB has finished its evaluation, the application for BBB Accreditation is either approved or denied. If the applicant is found in compliance with the BBB Code of Business Practices it will be presented to the BBB Board of Directors, or a committee of that board, for final approval. If the application is denied, BBB will contact the applicant, indicating the BBB Standard(s) that were not met and any recourse available to the applicant.

Select Comfort Corporation

Select Comfort Corporation


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