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Find a Location

Safe Step Tubs of Minnesota, Inc. has 1 locations, listed below.

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    Business ProfileforSafe Step Tubs of Minnesota, Inc.

    Walk-In Tubs
    BBB accredited business

    Additional business information

    Government Actions:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    Minnesota Dept. of Labor & Industry Consent Order

    On March 14, 2023,  the business entered into a Consent Order with the Minnesota Department of Labor and Industry (DLI). The Consent Order settles allegations that the business engaged in fraudulent, deceptive or dishonest practices by making misrepresentations when setting up contracts, allowing representatives of the business to perform electrical and plumbing work without filing permits and contracting with Minnesota consumers while their residential building license was inactive, violations of Minn. Stat. 326B.082, subd. 11 (b)(8), 326B.84 (2)(2020) and Minn. Rule 2891.0040, subp. 1C, 1F and 1H (2021). The Order further settles allegations that the business demonstrated incompetency or financial irresponsibility by hiring unlicensed entities or individuals to perform plumbing work and electrical work on their behalf; and not filing electrical permits and circumventing the permitting requirements for plumbing and electrical work to increase profits, a violation of Minn. Stat. 326B.082, subd. 11 (b)(9) and 326B.84 (15) (2020).  The business owner is further alleged to have failed to reasonably supervise employees, subcontractors and salespersons, a violation of Minn. Stat. 326B.84 (4) (2020) and failed to complete the required continuing education to maintain his qualifying builder registration between April, 1, 2020 and March 21, 2022, a violation of Minn. Stat. 326B.821 (2020).  The Order also settles allegations that the business performed or offered to perform plumbing work without a plumbing contractor license, a violation of Minn. Stat. 326B.46, subd. 1(a)(b)(c), 1b, 2 and 326B.47 (2020) and to perform electrical work without an electrical contractor license, a violation of Minn. Stat. 326B.33, subds. 1,2,12,14,15 and 16 (2020) and did not apply for an electrical permit at the time or before beginning work, a violation of Minn. Stat. 326B.36 (2020). The business is also alleged to have failed to cooperate with DLI's investigation by providing false, misleading or incomplete information, a violation of Minn. Stat. 326B.082, subd. 11 (b)(2)(6) and 326B.84 (14) (2020).  The business is also alleged to have failed to maintain records showing all plans, contracts, documents, receipts and disbursements of all transactions as a contractor for three years and to have the documents available for inspection by DLI, a violation of Minn. Stat. 326B.082, subd. 11 (b)(1) (2020) and Minn. Rule 2891.0020 (2021).     

    Under terms of the Consent Order, the business agreed to a stay of the revocation of the business's residential building contractor license and the qualifying builder license of the owner, contingent on their full compliance with the following: to cease and desist from performing electrical work in Minnesota, until the business obtains the required Minnesota electrical contractor license; to cease and desist from performing plumbing work in Minnesota until the business obtains the required Minnesota plumbing license and shall confirm that all subcontractors are properly licensed to perform electrical or plumbing work on behalf of the business and all required permits will be requested before beginning work.  The business agreed to properly provide reasonable supervision to its employees, subcontractors and sales staff and maintain records of all plans, contracts, documents, receipts as required.  The business agreed to ensure its designated qualifying building has an active registration and complies with continuing education requirements and all future communications with DLI are complete, accurate and truthful. The business agreed to pay $25,000.00 of a $50,000.00 fine, with the balance stayed on the condition the business fully complies with the terms of the Order.   The Consent Order was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law. For more details go to the below link.

    See all additional business information

    At-a-glance

    Customer Reviews

    2.14/5stars

    Average of 7 Customer Reviews

    Customer Complaints

    33 complaints closed in last 3 years

    9 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/27/2013

    Years in Business: 14

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    According to the information provided by Safe Step Tubs of Minnesota, this company sells and installs walk in tubs.

    Business Details

    Location of This Business
    7300 Washington Ave S, Eden Prairie, MN 55344-3514
    BBB File Opened:
    12/21/2010
    Years in Business:
    14
    Business Started:
    3/31/2010
    Business Started Locally:
    3/31/2010
    Business Incorporated:
    3/31/2010
    Accredited Since:
    8/27/2013
    Type of Entity:
    Corporation
    Hours of Operation

    Primary

    M:
    8:00 AM - 5:00 PM
    T:
    8:00 AM - 5:00 PM
    W:
    8:00 AM - 5:00 PM
    Th:
    8:00 AM - 5:00 PM
    F:
    8:00 AM - 5:00 PM
    Business Management
    • Craig Dauffenbach, Owner
    • Brent Jarvis, Vice President
    • Stephanie Dauffenbach, Chief Operating Officer
    • Bruce Illies, Operations Manager
    Contact Information

    Principal

    • Brent Jarvis, Vice President
    • Bruce Illies, Operations Manager

    Customer Complaints

    33 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/13/2024

    Complaint Type:
    Product Issues
    Status:
    Resolved
    The *** PUMP DOSE NOT WORK ! IT IS ***** 6 months old . I called 2 weeks ago . no anwser .
    Read More

    Customer Reviews

    7 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jim M

    1 star

    08/19/2023

    At the time of the sales appointment,2/14/2023, I was recovering from open heart surgery, 1/26/2023. At the time of the sales presentation I was lead to believe that my 1 1/2 year old 50 gallon hot water tank was sufficient, only to find out it is not. The tub I purchased, in good faith, takes approximately 80 gallons of water to function. I find I run out of hot water at about 2/3 of filling, there isn't enough HOT WATER left to wash your hands. Of course that is not acceptable. I contacted the company and was referred to the contract , which states the Company is not responsible for lack of hot water. I do not contest the contract. My argument is the sales person, Dean B. was aware and not forth coming that the water tank capacity was not adequate. I told them I did not have room to add another water tank. I was told there was a $500.00 discount toward the purchase of an additional tank, which was already deducted from price. I don't see that in the paper work. This discount only, in my thinking, adds to the apparent knowledge that there is not enough water to operate the tub properly. When I contacted the company, on at least 6 different occasions, they only refer me to the contract. I have a very nice product which is totally worthless at this point. This Company has no allegiance to the customer. There was and is no follow up after the sale. JM

    Local BBB

    BBB of Minnesota and North Dakota

    BBB Reports On

    BBB reports on known marketplace practices.

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