BBB Accredited Business Profile

US Bank

US Bank

(800) 872-2657

US Bank

88 years in business
Headquarters
800 Nicollet Mall
BC-MN-H02T
Minneapolis, MN 55402
BBB File Opened: 04/01/1970
Business Started: 01/01/1929
Business Started Locally: 01/01/1929
Business Management
  • Christine Hobrough, Senior Vice President and Chief Administrative Officer
Contact Information
  • Thomas Zirbs, Senior Vice President and Metropolitan Region Manager
Business Category
  • Banks
  • Credit Cards & Plans
  • Financial Services

Additional Information
  • Call 800-US BANKS or find specific customer service department listings by visiting https://www.usbank.com/en/personal/PersonalCustomerService.cfm
Service Area
We service the following area(s): Twin Cities Metro - 11 County
Alternate Business Names
  • Elan Financial Services
  • U.S. Bancorp
  • US Bancorp Insurance Services
  • US Bancorp Investments
  • US Bank Trust Company NA
  • US Bank National Association
  • Elavon, Inc
  • Business Equipment Financing
  • U.S. Bank
  • IT & C Payment Services Department

Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB accredited business

A+

Government Action

Gov. Action
On September 24, 2014 U.S. Bank entered into a consent order with the Consumer Financial Protection Bureau (CFPB).

The CFPB alleges that U.S. Bank consumers were unfairly charged for certain identity protection and credit monitoring services that they did not receive.

The CFPB's order requires that U.S. Bank: 1). End unfair billing practices; 2). Complete repayment of $48 million to more than 420,000 customers; 3). Conveniently repay co... Read More

Overview

According to the information provided by US Bank , this company is a full service financial institution. Their division, Elan Financial, issues credit cards and provides credit card services.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

US Bank

US Bank

BBB ACCREDITATION SINCE 04/01/1970

Customer Review Rating:

97%

Composite Score: