Business ProfileforThink Bank

Think Bank has held my money hostage for almost 4 months. I set up my direct deposit for your job to my checking account at the bank and I would manually move some of the money to my savings account (also set up with Think Bank). Think Bank would take it out and move it back to the checking, and when I would try to go behind them and put it back, they red-flagged my account and made my money inaccessible. For example. I would make $800 on a check, move $600 to the savings account, Think Bank would move the money back to the checking and I would counter that and next thing I know, I have a negative balance. Oftentimes, I would see messages showing that I was supposed to have a lot of money but it was unavailable. When I finally went to a branch to try to resolve my problems, the clerks were very rude and suggested I call the customer service line. The customer service line was unsuccessful and often times unresponsive. Then, I set an appointment with the branch to close the account back in late November 2022. At this appointment, I was told the account could be closed and they updated my address and said they would send a check for my funds that for so long have been unavailable. **** said it would take **** business days. It is ******* of 2023, and I never received a check or confirmation that my account was closed. I still cannot even log into my account. The only correspondence that I have received from Think Bank is a confirmation of an address change. I think this is almost criminal how a bank could hold my hard-earned money hostage. I need my money to pay bills.