Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Bank of North Dakota has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforBank of North Dakota

    Bank

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    According to information supplied by the company, Bank of North Dakota offers a state owned bank that does lending (Student Loan, Agriculture, and other participations), trust services and guarantee agency.

    Business Details

    Location of This Business
    PO Box 5509 1200 Memorial Hwy, Bismarck, ND 58506-5509
    BBB File Opened:
    4/24/2009
    Years in Business:
    104
    Business Started:
    7/28/1919
    Business Started Locally:
    7/28/1919
    Business Management
    • Todd Steinwand, President
    • Rhonda Mendieta, Compliance Officer
    • Jennifer Lang, Compliance Manager
    Contact Information

    Principal

    • Todd Steinwand, President

    Customer Contact

    • Rhonda Mendieta, Compliance Officer
    • Jennifer Lang, Compliance Manager
    Additional Contact Information

    Fax Numbers

    • (701) 328-5855
      Primary Fax

    Industry Tip

    BBB Tip: How to choose a new bank or credit union

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/17/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I was defrauded by the school that I received Student loans for (********* school of business) All Federal student loans were subsequently forgiven because of the fraud. The private loans from Bank of North Dakota will not be forgiven even though they actively took part in the fraud by supplying an uncredited school with student loans. I have been fighting this for years and because of being defrauded by the school it has greatly handicapped me getting a job of any kind. Bank of North Dakota will not work with me on these loans and demands full repayment saying that if I don't repay them, the State of North Dakota will come after me because they are "100% guaranteed by the state." I have emails stating that I requested to be put on a low payment/forbearance plan, which the *** employee told me she was putting me on. I have made two payments on this for the months of March and April, but now I come to find out that they are threatening my co-signer with legal action if one of the loans is not payed in full in ten days. On top of this they researched friends and family that were never part of the loan applications, that in some cases we don't speak to any more and threatened them with these same legal actions. I have documentation and emails of the low pay plan I was supposed to be put on by the employee and they wont give me an explanation for why my co-signer and I are still being threatened and harassed in this way. This is completely unacceptable and all of my family is tired of the harassment and threats.
    Read More

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    T. H.

    1 star

    01/11/2023

    If I could leave zero stars I would! I have dealt with them for many years with no solutions. Today, I get a notification from Credit Karma stating that they marked my account 30 days overdue; however, the payment was due on Dec. 31st and today is the 11th of January...pretty sure that's not 30 days! I have called in the past and was treated VERY rudely with no options for repayment. I even tried filing bankruptcy years ago only to have them deny it. They will not allow me to add them to my other federal student loans for consolidation, and when I did my research, I learned that my DEAL loan is a loan for a term of ten years; however, this loan is now nearly 16 years old and what began as a small loan has now ballooned into a HUGE loan of over 10k. If I wasn't able to pay the small amount, how can I pay this amount?? They don't seem to care though. I am also disabled and can only work part-time - when I mention this they seem to think I planned it that way - which is absurd! I have even asked to speak with the Ombudsman, whom I got connected to and left a voicemail message...with no response. I think they are scammers and I am going to seek out legal counsel because this is harassment. They are deceitful and dishonest, not to mention rude and condescending. They don't want to help you, they only want to scam you so they can make money off of your debt!

    Bank of North Dakota Response

    01/17/2023

    I have sent return-receipt letters voicing my "displeasure towards how I was treated" when I call customer service at BND; however, no one ever responds. I am reaching out to an advocate on my behalf as phone calls are very difficult for me - especially when I'm treated so poorly. I have received a voicemail message from the most recent phone call, but I will not return that call unless I can record it myself and have someone (an advocate) present to ensure my needs are met. Even this response is highly gaslighting to someone who is trying but really struggling - but they find strength in their position and perhaps do not realize the condescending manner of their correspondence.

    Customer Response

    01/17/2023

    I have sent return-receipt letters voicing my "displeasure towards how I was treated" when I call customer service at BND; however, no one ever responds. I am reaching out to an advocate on my behalf as phone calls are very difficult for me - especially when I'm treated so poorly. I have received a voicemail message from the most recent phone call, but I will not return that call unless I can record it myself and have someone (an advocate) present to ensure my needs are met. Even this response is highly gaslighting to someone who is trying but really struggling - but they find strength in their position and perhaps do not realize the condescending manner of their correspondence.

    Local BBB

    BBB of Minnesota and North Dakota

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.