Customer ReviewsforWhite Bear Mitsubishi

White Bear Mitsubishi is harassing me and my family with mailings, cell phone calls, and home calls about an Airbag Recall. We have had the car there twice (with an appointment) only to be told after we were there that they did not have the part. A third time our appointment was cancelled the day before because there was no part available. We were told they would let us know when the part comes in. Three years now and no call that the part is in. JUST MULTIPAL CALLS AND RECORDING EVERY WEEK TO MAKE AN APPOINTMENT. I have asked to be removed from their call list, does not happen. Asked to speak to a supervisor, does not happen. NEVER do business with White Bear Mitsubishi!!!!

*************** morning. I am sorry to hear about your experience. We have a new system that is helping us contact customers with recalls - and I'm wondering if something is perhaps wrong with their system?Would you be willing to e-mail me at ********************************************* or call me at ************.I would certainly like to get to to the bottom of this - and help turn your perception around of what has occurred.

This is a follow up to my review if bad service MIstubihi wanted me to remove the bad reviews I put out, and that he would be willing to pay me back half of the cost for brakes, and the cleaning fee if I did that. I told him I was not good at removing things off of sights,but I would reflect a continued answer on those sights based on what he wanted to do. I told him, I was not happy with his response, so maybe he should think about how he wants the outcome to be reflected. His biggest concern, was if I was willing to remove all of the bad reviews I had put out. That is all he seemed concerned about. Next thing I find, is the attorney for Mitsubishi, sends me a contract to sign that states I will remove the bad reviews, and not ever tell anyone about this in written form, or speaking form, the rest of my life. It went on to state, if I did they could charge me $1,000 plus the amount they pay me back. I told the attorney, I was not going to incriminate myself for something they did wrong. I stated that in today's world it would be very easy for something that I printed to show up at a later date. They could have someone copy the info, and make it look like I put it out later. Again, bad service can happen at any time, we all have probably gave bad service in our jobs, but how you want to react to that bad service, and clean it up, is more important to show who you really are. I also would really like to have an answer to why did my brakes squeal after you cleaned them? I have a neighbor, and sister (who was staying with me at the time) that had been in my car days before I went in the first time, and right after the cleaning rode with me again, and asked what is that noise. A business that only cares about erasing their reviews, and not making the service better, is not a good service department. It is not a service department you can trust. I hope some day they look at their service department to improve it, and pay me back for the bad service.

***** Thank you for continuing to give us reviews online. You have documented via e-mail that if we solve your concerns regarding - you will "only say good things about us". We have provided you a settlement document that gives you reimbursement for your inconvenience and service - and have only documented what you promised to do in e-mail to us.It represents exactly what you demanded as well as final resolution of this situation. The terms apply to both of us. We are looking forward to putting this situation behind us. Please sign the settlement letter so you can receive your refund.We look forward to hearing from you soon. Please respond to *********************************** to complete this process.

Some advice: Do not ever use Mitsubishi in White Bear Lake for service. I have a Mitsubishi Mirage with ****** on it. I stopped in because I thought I heard a small break noise. They checked the brakes and told me they looked fine at 5mm so no issues. They said they could clean them if I wanted, so I did. Ever since then my brakes squeal really load. I went back, and they told me they had to clean them again, didn't charge me but said they had to clean them again. Again, they said they were at 5mm. Still squealing. I had them checked by another mechanic said they were at 2mm, and they told me never at 5mm even when new. So went back to Mitsubishi. I went in back this time, with service manager. They now said no they are at 21/2 to 3mm and yes, there is no 5mm. Then I asked about the squeel and the mechanic tried to say - well it is a small compact car so that can happen. I clearly told them I am not a fool. I will say the service manager understood their errors and tried to get a replacement for me. Her manager said, no we will refund the cleaning fee and cut some costs, but wanted me to pay $790.00 for their error to replace them.The other mechanic will do them for $593.00 so I told her no thank you. Pulled out my legal shield card, and said I will replace them with the other mechanic and will be requesting my legal to contact you to pay for it. Dumbest mechanics I have ever met.

******************* morning. Thank you for your review. Im sorry to see that youve had some concerns with your mirage. We are glad to know that our great warranty took care of your engine concerns when they occurred earlier on in your ownership Regarding the brake concerns - it seems That our service team has measured your brakes and has confirmed they *** not need to be replaced Before you spend money elsewhere on a repair that *** not be necessary - I ask that you reach out to me so we can meet in person and discuss your concerns and inspect your brakes together. As our goal is ************************************************************************************ the maintenance of your vehicle - only at a level that it needs. Our service manager has left you a message to open a dialogue - however my direct number is ************ and my email is ******************************************* I look forward to hearing from you ****************************************** White Bear Mitsubishi General Manager / Owner

Some how Mitsubishi just soes not understand. The owner now wrote that I should come in again for him to look at my car. 1st you had a mechanic mess up my brakes on a cleaning. Then I came a second time and he cleaned them and did nothing else. I came back again to find out I was lied to twice by the mechanics saying my disc wear was at 5mm, which they come brand new at 3mm. Then the mechanic tried to tell me the brakes squeal because it is a compact car and that is what they do. Then they tried to get me to pay their prices of $790 to fix my brakes. I also will state the owner is correct, I should not need disc and drum repair at ****** miles, but a person should not drive brakes that are squealing really load. You gave me no choice to get rid of the brakes you destroyed and get new ones

We had such a phenomenal experience with Jake ****** at White Bear Mitsubishi. Everyone there was very down to earth, attentive and very knowledgeable in answering all of our questions. Jake was extremely patient, he was very professional and exceptionally polite. He took his time to answer all of our questions and I never once felt pressured or rushed. Jake made the entire process go very smoothly and was so fun to work with! It was the best experience we have ever had in buying a car hands down!! Thank you Jake for all your help you were extraordinary! If your looking for a awesome car and don’t want to be pressured we would absolutely recommend Jake - at White Bear Mitsubishi. #bettercalljake Amy & Steve ********** 

*** and *****. Thank you for your 5 Star review and your positive comments about **** We appreciate your business and thank you for taking the time to let us know of your great experience with us Wishing you many happy miles and smiles ************************* III Owner / GM

So I own a 2020 sioverado and unfortunately I got the hang of washing my vehicle at Mr car wash since I bought it NEW ... so I kotoce it had some spider lines going all over my truck and mr car wash said it wasn't their fault but the dealers.... anyways I came to WBMitsubishi and asked if they could hand wash , buff it and wax and see if they could solve my problem.... the gentleman name WAYNE from Detail did such a WONDERFUL JOB taking down majority of those spider lines away ?? ?? ?? ?? I totally recommend this awesome person's that pays attention to detail and cares about the customers vehicles .

This is amazing praise of ***** and his team. Thank you for your kind words - Ill make sure we pass them alongSincerelyRichard Herod IIIWhite Bear MitsubishiOwner

I had my car detailed on 9/25/21 at White Bear Mitsubishi and dealt with Wayne. I could not have had a better experience. Wayne was respectful and engaging as I talked with him. The car was cleaned to an impeccable level. I am always treated like a king at this dealership. I love the Mitsubishi product and the people that work at White Bear Mitsubishi!

Thank you for your review of our dealership. Glad you were treated like a king. This made me smile. And Im glad you were treated well. Thanks for your loyalty to us - we appreciate your business ************************* IIIOwner

Thank you for this review. Wayne is great and an asset to our company. Thank for your kind words - I’ll Make sure to pass along your words of praise Sincerely Richard ***** *** White Bear Mitsubishi Owner

Jessilyn ****** in service is great and is my go to person in service!

Thank you for your kind words. ******** is awesome and we appreciate your review. We will share it with her as well Have an awesome day

As always I am blown away by the customer service. Yesterday someone tried stealing my catalytic converter. Thankfully it was unsuccessful. But my exhaust pipe was hanging from my car. I had my 2018 Outlander Sport towed to White Bear Mitsubishi and someone was able to look at my car and give me a quote on the damage and the estimated cost to repair all within 30 minutes of having my car there. The service man said they can get my car in the next morning to fix it. The next morning came and they had it all fixed up, including welding the pipe, putting on a catalytic converter shield, doing an oil change and a tire rotation for me all within 24 hours of the attempted theft taking place. I am so thankful and grateful for everyone at White Bear Mitsubishi. They helped me very quickly and was able to turn my whole day around. Everyone has always been super friendly, nice, professional and always willing to help. I have recommended White Bear Mitsubishi to all of my friends and family since I bought my car back in 2018. I will definitely be a customer for life. Thank you for all you do.

Thank you for your great 5 star review!!! i'm so sorry that this attempted theft happened to you - but glad we were able to help get you back on the road swiftly!! SIncerely Richard Herod III White Bear Mitsubishi Owner

Thank you for your review and your kind words. Our team works hard and Im glad that you had a chance to document the great service you received.

This is the most fun I've had buying a vehicle ever, the whole staff is just genuine and trustworthy, when it comes to pleasing their customers, making sure all your needs are met not to mention a back-up plan just to make sure you're satisfied I must say this is the place to go! Just go in and ask for Dave, Brian number one or Brian number two. They move for you to be satisfied.

Thanks for the great review