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          Superior-Brookdale Ford, LLC has 1 locations, listed below.

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            Business ProfileSuperior-Brookdale Ford, LLC

            New Car Dealers
            BBB accredited business

            Contact Information

            9700 56th Ave N

            Plymouth, MN 55442-1698

            Visit Website
            (763) 559-9111

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 8/28/2018

            Years in Business: 54

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            According to the information provided by Superior-Brookdale Ford, this company offers sales, parts, and service of new and used vehicles.

            Business Details

            Location of This Business
            9700 56th Ave N, Plymouth, MN 55442-1698
            BBB File Opened:
            5/1/1970
            Years in Business:
            54
            Business Started:
            5/1/1970
            Business Started Locally:
            5/1/1970
            Business Incorporated:
            11/20/2007
            Accredited Since:
            8/28/2018
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Superior Ford LLC
            Business Management
            • Mr. Doug Kimbrel, General Sales Manager
            • Tom Rabiola, General Manager
            Contact Information

            Principal

            • Mr. Doug Kimbrel, General Sales Manager

            Customer Contact

            • Mr. Doug Kimbrel, General Sales Manager
            • Tom Rabiola, General Manager
            Additional Contact Information

            Fax Numbers

            • (763) 585-8390
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/22/2021

            Complaint Type:
            Billing Issues
            Status:
            Answered
            I purchased a vehicle on 09/20/2021 and upon test driving the vehicle we heard some noise we asked the sale guy what it was he said it was the breaks and that it needs tires we said okay we asked was there any major issues other then that he said no this is a good running car for the price upon driving the car home and making it halfway the car began to slow down and decrease speed and we were nearly ran off the road because the vehicle would not pick up speed we called and spoke with the guy who sold us the vehicle and he said we bought it as is this is a safety issue and we were nearly killed on the highway trying to make it home.
            Read More
            Read 3 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            C. F.

            03/30/2023

            Nov/2022 Coolant Leak repair by Superior Ford – LH Turbo Coolant lines replaced cost 3k. Mar/2023 brought truck back to Superior Ford for coolant leak again, 8am service appointment did not hear back from Service Advisor, messaged SA back at 12:13 p.m, he indicated he was working on the estimate, Messaged SA at 2:06 p.m SA still working on the estimate, called the dealership at 4:00 p.m. finally spoke to SA and he indicated the LH Turbo leaking coolant through the front into KAK tubes and dripping down needs new LH Turbo and filters estimate was for about 5-6k which did include two other minor issues. Declined service and requested truck back 3/28 @ 4:57PM. Finally got the repair estimate bill of .6k and got my Ford F-150 back the next day at 2pm. This was more than just bad customer service!

            Superior-Brookdale Ford, LLC Response

            04/05/2023

            Our apologies for the slow response on *********** estimate. It certainly should go faster than that. We were short staffed this week and things were taking a little longer than ususal to process.

            Customer Response

            04/05/2023

            Superior Ford does not warranty their repairs for one year or ****** miles which is typically what most repair shops do. They repaired a coolant leak in the ** Turbo in November-2022 before we left for *******, within 2k miles we were losing coolant again. As soon as we returned from ******* in March-2023 we brought the truck back to Superior Ford and they indicated that there was a different issue causing the coolant loss with the ** Turbo, the total miles I put on the truck was 5.6k. Declined service because Superior Ford did not repair my truck correctly the first time.

            Customer Response

            04/05/2023

            FYI - Superior Ford does not warranty their repairs for one year or ****** miles which is typically what most repair shops do. They repaired a coolant leak in the ** Turbo in November-2022 before we left for *******, within 2k miles we were losing coolant again. As soon as we returned from ******* in March-2023 we brought the truck back to Superior Ford and they indicated that there was a different issue causing the coolant loss with the ** Turbo, the total miles we put on the truck was 5.6k. Repair was declined because the coolant leak was not correctly diagnosed/repaired in November-2022 and there was no warranty on that work.

            Local BBB

            BBB of Minnesota and North Dakota

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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