Customer ReviewsforMotorwerks MINI

I forced to trade my Mini Cooper I brought my car in to Motorwerks for a minor issue and Motorwerks worked on it …and they caused it to have major issues which caused me to have to trade my Mini for a 2017 Ford escape. I drove my mini Cooper in for a minor and it was a Undrivable.I was very upset I traded in my car June 2, 2022 .By July 3rd my check engine light came on and I called Motorworks Jake **** he told me to take it to Ford. That I was no longer needing to come back to Motorwerks . I was told by Ford that I needed a new engine block and that motor Works sold me a car knowing it had a expired engine recall and Ford also expressed that Motorworks erased some codes . Prior to this situation I had a wheel bearing problem within the 30 days of warranty. Bob ******* he was not happy that he had to replace wheel bearings. I called him about the situation and he was very defensive right away. He said that he was wasting his money by putting $800 bearings in my car. Bob appeared to have no public relations experience he constantly repeated himself like a child having a tantrum as he was reading a script his words were nervous, shaky and he seemed not to be in reality the conversation was all about his money not my car and Bob told me that this was my problem needless to say since July 3rd I have put a $8,000 new block engine in my car… I traded a broken car for a broken car. Motor works will not take any responsibilities. They have terrible attitudes. I’ve been in the mini family for seven years. When they wrecked my mini Brian ***** told me they wouldn’t leave me on the curb. Needless to say, I am a single parent with a special needs child and they saw me coming. They all had attitudes towards me. They we’re not helpful. I will never do business with them again. I write this to tell you to stay away from this company it looks beautiful on the outside but on the inside it is rotted with these worms Chris *****, Brian *****, Jake ****, GM Bob ****** Don’t care.

We are very sorry to hear about your experience. We take great pride in customer satisfaction and do whatever we can to assure that everyone is treated with the upmost respect. We knew nothing about your engine block, nor did you make us aware of the problem. Please feel free to reach out to discuss. Again, we do everything we can to make every experience at MotorWerks MINI a great one. I hope to hear from you.*********************

This company doesn't know how to be honest! They will lie, overcharge you, tell you that you need repairs you don't need, deny any responsibility for their mistakes, and take advantage of you every chance they get. DON'T TRUST THEM TO WORK ON YOUR VEHICLE!

********************* has been to our shop 2 times. We feel that she has been treated with the upmost integrity and all repairs were done perfectly. Her claims are all false and untrue.

If only that were true! I have been to your shop 5 TIMES and spent over $5000 AND MY CHECK ENGINE LIGHT CAME ON 4 DAYS OUT OF YOUR SHOP and is STILL ON and when I called your service department, who guaranteed their work by the way, I was told and I quote "*****, your Mini is at a point where it doesn't make sense to continue to maintain". THIS AFTER THEY HAD ME SINK $5000+ INTO THE *** on unnecessary repairs and services at outlandish prices for parts and labor. My car ran perfectly until I came in for a recall on my Power Steering Pump and had your mechanics do a multi point inspection wherein they told me my tires were to specs (they were NOT and in fact were causing all kinds of damage) and that my brakes were good (they were NOT a week later you told me they were "rusted all around" and needed to be replaced) and they failed to do a proper inspection of my vehicle or they would have seen the wear on my belt (and I have a Supercharger belt driven engine) which broke and screwed up my crankshaft which I paid you to repair and you told me I needed a valve cover gasket which I paid you to do and it was put on incorrectly! I have an immense amount of proof in the form of pictures, videos, audio recordings, estimates from other mechanics (including another Mini Shop who underbid your prices by $1300) tow truck receipts, text messages and emails, rental cars receipts, and more. I will see you in court where I can prove your dishonesty and bad business practices! Unbeknownst to you, you have proven my case for me in more ways than one. You couldn't even be honest about the number of times I have been in your shop. I HAVE 4 INVOICES THAT SAY OTHERWISE.

Thanks ***** for your feed back. We always strive to do our best.