Business ProfileforMorrie's Inver Grove Mazda

The red flag that stuck out to me initially was I asked them to check my headlight cause my boyfriend had mentioned it was out. I called and asked if they could take a look at that. The lady on the phone made me feel stupid, saying “they would have caught that during the diagnosis”. I went “I don’t think it would just ‘go away’. If they could check again, that would be awesome”. She said she would let them know. Sure enough; they missed it, they added it to my tab and I had to get a new headlight. I passed it off as some honest mistake, and I was pretty cool about everything else. I also asked them to check my brakes. I go to pick up my car, I ask about the brakes specifically as well and they said that they looked good and I was all good. I got in my car, I drove, and my brakes were still making the same noise as usual (which is a very LOUD noise when driving, I’ve rolled down my window and it almost sounds like something is scraping/grinding and I also have ALWAYS needed to use a lot of force when using my brakes). In short, my breaks gave out on me. They’re done. I asked them to look and either they didn’t and they lied to me or they did but they didn’t look hard enough. If I got hurt or died when driving home 2 nights ago; I would sue. This is absolutely ABSURD given the amount of money I paid to them originally. "Grinding sound" sounds like a serious enough sound to maybe check more in depth to figure out if it is a safety concern. This is absolutely unacceptable behavior from a car dealership who specializes in Mazda cars and they let my breaks fail, when I had a hunch they were failing. This needs to fixed and comped. My car is 30 minutes away from my house. It has to be towed. Why should I pay for this tow when I JUST took it in to get fixed? Now my boyfriend and I have to take off work to get this figured out. Mazda, you messed up. I’m not paying for your mistake. Be thorough. This was a safety hazard. There has been no help since, just a $4,000 receipt.