Customer ReviewsforMills Honda

Price of car was increased by $5000, while we sat in the salesperson’s office, because ‘they had made a mistake’ on their pricing. Also, indicated the vehicle was certified on their website but we could not get confirmation from the salesperson that this was the case. Also, mileage on website video was significantly incorrect. The video said under 20,000, when in fact actual mileage was slightly under 40,000. Sloppy practices? Sleazy at best?

We originally sold this pre-owned 2019 Honda Ridgeline in January of this year, 2021.At that time, it was listed on our website for sale as a Honda Certified vehicle, for $30,490 with ****** miles. *** original Guest that bought this vehicle in January 2021, spoke to our Mills Honda General Manager, ************************* sometime in November 2021 while they were at Mills Honda for a service visit.***y wanted to buy a new Honda vehicle, and trade in their 2019 Honda Ridgeline (that they bought from us in January 2021) as part of their new purchase.We sold them a new vehicle and traded them out of the 2019 Honda Ridgeline on Saturday, 04 December 2021.At that time, the 2019 Honda Ridgeline had ****** miles on it. Last week, on Monday 06 December, the Schulzetenbergs came to our Mills Honda dealership to inquire about the 2019 Honda Ridgeline.***y met with ************************* (Sales Consultant).At that time, **** had obtained the current vehicle pricing information from Used Vehicle Manager, ***********************.**** informed them of the actual current price as of 06 DEC 2021, and there was an error on the website, yet we at Mills Honda were not exactly clear on what or why this was an error just yet.We did inform the Schulzetenbergs of the current actual real price and mileage on Monday 06 December 2021.**** and ************************************* did call back and spoke to ************************* on 07 December 2021, after hours on his cell.***y were on speakerphone on their end.She told **** they appreciated his call to them, post departure from the dealership.**** apologized to them for the misrepresentation on the website for the vehicle they had shown interest in.**** commented to **** that she posted on Yelp and contacted the BBB regarding our website.We discovered on 08 December, after the Schulzetenbergs visit to our dealership, that our 3rd party vehicle listing provider had a glitch in their system. We had uploaded new pictures and information of the 2019 Honda Ridgeline to the Snap Lot program. *** Snap Lot program uploads to another program called Homenet. Because this vehicle already existed at one time in Homenet, Homenet incorrectly pulled the previous vehicle listing for this 2019 Honda Ridgeline onto our website instead of the updated information.So, what was put up on the website was the initial $30,490 price from January 2021 and the initial mileage of ****** for the 2019 Honda Ridgeline, from January 2021 as well; not the current actual price as of 06 DEC 2021.*** price that the Schulzetenbergs evidently saw on our website was not the actual current price and mileage. What they evidently saw was the old previous information on this same 2019 Honda Ridgeline vehicle that was previously in our system when we sold this vehicle initially in January 2021. Our party vehicle listing provider, who uploads this information, made an error at this time.This was an honest mistake and error on their part and our part.Understandably, the Schulzetenbergs were frustrated with the misstated information on the 2019 Honda Ridgeline.**** and ***** involved our General Manager, *************************.*** Schulzetenbergs had already left and we could not properly explain this honest mistake to them.We called the Guests to explain what had happened, calling both of their phones, and neither phones were answered. We left a message saying that we had involved our General Manager, to apologize and that we would like to talk with them about this and to explain what happened. Other than the return call by ************************************* to *************************, we have not had any further conversations with them.We absolutely understand any frustration they have with this situation, and certainly we apologize for this oversight and unintentional error on our part.