Customer ReviewsforLuther Nissan KIA

I bought a certified preowned 2019 Kia Niro from this dealership believing that the clean history and well maintained Carfax I was showed was comprehensive as they claimed since this dealer had performed all the service since the car was new. After purchasing it, I came to find out from a receipt left in the glovebox that the transmission had been replaced. Dismayed, I asked why that was not revealed to me in the Carfax since they did the work at LNK of IG. Not getting a clear answer besides it wasn’t intentional, I kept the car bc it worked fine until 2.5 months and 1000 miles later when the hybrid system failed and needed the $10,000 battery replaced as well as several other parts fixed. After initially saying they didn’t know the cause and offering me to keep driving it, they learned the battery could ignite from swelling so they would keep it until they could resolve the issue. I was told by the service advisor at Luther Kia of Bloomington that the car was nothing but trouble. After 2.5 months overseeing repairs he told me he’d get rid of the car if it were his. I took it to LNK of IG and they said even though it had only 1000 miles on it since purchasing it, the best they could do for me was give me a trade in value of $19,000 when I had paid $29,000 less than 7 months earlier. Other irregularities still continue and the GM Neil who was compelled by the AG’s office to offer me an extended warranty package and tires with better traction has now discontinued communication with me prior to finalizing the deal. I can only assume he is annoyed that I want to make sure the vehicle has no issues that fall outside of warranty coverage before I sign away my rights to seek help from this dealer regarding any past present or future mechanical problems. I’ve been treated not as a valued customer but like an adversary. I don’t feel trust in this car any longer but feel much less trust that this dealer has the best interest of my vehicle or me as a customer at heart.

The last week in December of 21 I ordered a new 2022 Kia Telluride from Luther Kia in Inver Grove Heights. Rich told me it would take about 5-6 months. Great! Rich emailed me May 25 and told me we had a tentative delivery date For July 9, “could be fluid” but at least we had a time. He told me He would email me the window sticker as soon as he gets it. The week of, I emailed him and asked if we were a go for the 9th, but unfortunately it got pushed back to August 8-9. I emailed frustrated because we were hoping to have it for a summer road trip beginning of August, magically the date changed to July 31 after I told him I may need to look at other options. I still hadn’t heard anything by July 30 and had not received an email about the window sticker so I went out and bought a VW. Tuesday the 2nd Rich calls me to tell me my Telluride arrived. I tried calling and no response. I emailed him telling him what I bought but was in my time period to return it. It was with another Luther dealer so I asked for guidance. In the mean time my husband went to Kia IGH to try and see it. Rich had him sit in a used one they had. Side note, it was an 22 EX Nightfall Edition with 800 miles Kia of IG was selling for $17,000 more than my new one, same model. Rich brought over Jerry the sales manager to meet my husband(we are a gay couple). Jerry didn’t acknowledge him left and then Rich told My husband Jerry sold the car to someone else, my email said I didn’t want it, which nowhere did it say that. I was literally on the phone with my husband trying to figure out how we would work it out to return the VW. Not 100% what Jerry’s problem was, gay, skin color, what?? Rich told me he didn’t agree with the decision, but did not step up and when I asked who it was he told me Jerry was the General Manager. If he is, update your website, it names Neil as a GM, who gave me a half ass apology.

I had found a used vehicle here at this dealership and had an appointment set up to test drive it with Marcus, a sales agent here. I was not able to go and test drive it immediately as I work full time and am currently a soul provider for my children with my husband being overseas. Marcus had me submit my credit application and we had the appointment set up. The night before I was to meet him to test drive, he said that someone else was going to purchase it. I called him as I wanted to discuss this matter first and he explained that it’s first come first serve on used cars, which I understand but he had not told me that prior. Rather than perhaps helping fix the situation, he hung up on me. I called back a few times in attempts to get a hold of someone in regards to my credit application, my main concern as I still need to get another vehicle. I finally was able to talk to one of the managers, who I will say was quite kind when he called me back and apologized. However, this is not a company I would recommend. They are slimy, leave out important pieces of information (such as running your credit application without telling you the vehicle could possible sell before you even test drive) & also don’t support military families (or anyone who can’t drop everything and get to them immediately). Take your business elsewhere.