Business ProfileforMauer Buick GMC

Just bought a new truck from here and was talking about getting new keys for my Acadia, since it only came with one. I did my due diligence, and spoke with somebody at the *** dealership and they said that I could buy keys, and have them programmed. I did my due diligence in person and over the phone before I bought these. I went and bought two key fobs and now they're telling me I have to buy them directly from them. I already spent the money to buy these because they said I could do that, and now I'm getting told something else. Instead of doing the right thing and just replacing the ones I bought they snarkily reply "well you can buy them" the two old disgruntled men were of no help and didn't care that multiple people told me I could buy elsewhere. Yes I understand that I could have easily just purchased more, but this is about principle. That the word or value of their own employees means nothing. As a female minority, you already feel intimidated at the dealership, let alone making me run back and forth over and over again. We have bought 2 trucks from them and just want what's right to be done. My ideal resolution would be that they either refund me for the ones I purchased, and I can buy them from them directly or just replace the ones I bought already.