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          Inver Grove Honda has 1 locations, listed below.

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            Business ProfileforInver Grove Honda

            New Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 12/3/2007

            Years in Business: 16

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            According to the information provided by Inver Grove Honda, this company offers new and used vehicle for sales, also service and parts.

            Business Details

            BBB File Opened:
            10/15/2007
            Years in Business:
            16
            Business Started:
            8/2/2007
            Business Started Locally:
            8/2/2007
            Accredited Since:
            12/3/2007
            Type of Entity:
            Corporation
            Business Management
            • Tom Lahr, CEO
            • Steve McDaniels, Owner
            • Bryan Okubo, General Manager
            Contact Information

            Principal

            • Tom Lahr, CEO

            Customer Contact

            • Bryan Okubo, General Manager

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/24/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            I brought my Honda CRV in for an oil change. After 1 1/2 hours, I looked out and saw my car. It looked like it was done, I went to the service desk to pay. They said I had to wait. The service advisor finally came out to talk to me, he said they brought my car in for a car wash, they broke the radio antenna off the top of my car. I now have a hole in the top of my car from the antenna breaking. I was not told how this could have happened. I have had my car washed many times. They had to order parts to fix it. The parts would not come until the next day. They did give a rental car for me to use.I picked up my car the next day. My radio does not sound very good anymore. I hear a rattle noise when driving from the back of my car. I had a coupon for the oil change. When I got home, I found out they never used the coupon I gave to the service advisor.I will never go to Inver Grove Honda Service again.
            Read More

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            George S

            03/14/2024

            When I recently purchased a new vehicle, I had a really negative experience. I may not be the richest customer, but I was still there to make a 36k purchase. I buy a car once every 10 years. It's a big deal to me, emotionally and financially. The day I was there by appointment it seemed like no one could be bothered to give me the time of day. What really bothered me in particular, though, was the trade-in I was offered. I was offered HALF the Blue Book "FAIR condition" trade-in value (not the resale value). I was told "the vehicle has major mechanical issues". Excuse my language but that was complete b******. I had my car serviced regularly and on-time from the day I purchased it, always at my local Honda dealership. The service records would show there was NOTHING wrong mechanically with the vehicle besides normal wear-and tear. The vehicle was serviced and maintained and lived mostly in a heated garage. Admittedly there was some cosmetic damage - some scratches, some small dents, dogs hair - but that's why I used the FAIR condition value from KBB for reference. I drove up from 150 miles away so I was captive, I really felt taken advantage of. In addition to the unfair trade in value, when I questioned it (politely) I was rudely dismissed. Beyond that, I expected at least some small level of negotiation. Yes, I fully realize the car market is very different from my last purchase in 2014. But I thought there would be *something* off of MSRP, especially in light of the lousy trade-in. My last dealer sent me coffee mugs later as a thank you, even after giving me a good trade in and a good bit off MSRP. IVG Honda did nothing. On top of all that, I brought my vehicle in to service a few days later (window coating) and was treated very rudely. I drove 150 miles to get there. My BRAND NEW car had an issue. I reported that to the service desk and was told they couldn't be bothered to look for an issue on the vehicle I just purchased from them. Absolutely shameful.

            Local BBB

            BBB of Minnesota and North Dakota

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