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          Burnsville Toyota has 1 locations, listed below.

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            Business ProfileforBurnsville Toyota

            New Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            5 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 10/31/1988

            Years in Business: 36

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            According to the information provided by Burnsville Toyota, this company offers sales, parts, and service for new and used vehicles.

            Business Details

            BBB File Opened:
            10/1/1988
            Years in Business:
            36
            Business Started:
            1/1/1988
            Business Started Locally:
            1/1/1988
            Accredited Since:
            10/31/1988
            Business Management
            • Richard Sjoquist, President
            • Tony Brown, General Manager
            Contact Information

            Principal

            • Richard Sjoquist, President

            Customer Contact

            • Tony Brown, General Manager
            Additional Contact Information

            Fax Numbers

            • (952) 435-2534
              Primary Fax

            Phone Numbers

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/21/2021

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I left my automobile for repair and someone broke into the dealership and stole parts of my automobile and others. The business wants me to pay for the parts that was stolen. The parts stolen total *******. The business wants me to pay for the parts and service.
            Read More

            Customer Reviews

            2 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jer Y

            1 star

            06/09/2022

            Avoid this dealership. I purchased a 2020 Tundra Pro from this dealership. I have had zero experience with this dealership and I went there because the Tundra Pro is a rare vehicle to find. Burnsville Toyota had one available with the necessary after market accessories on the vehicle. Sales representative Joshua ****** was respectful and understanding. I also had a positive experience with sales manger Kevin *****. I applied for a loan with Toyota financial and spoke with finance director Dominic ********. I never once imagined that a finance director would actively use aggressive sale tactics to encourage me in purchasing an extended warranty to include a "burnsville package". To keep this simple and short, I was a victim of signature by swindle. Several days later I noticed the charges from toyota financial. I called the dealership and spoke to a Mike who stated, '"You signed for it". I went in and had Dominic ******** cancel both contracts. He initial and dated the cancellation on my purchase contract and informed me he will cancel the contracts when It registers into the database. Two weeks later I called Toyota Financial and they informed me that the contracts were never cancelled. I called and left a voicemail with Dominic ******** with no return calls. I had to personally find customer relations manager Anna ********* on the Burnsville Toyota website to finally reach a respectful and compassionate employee to assist me in the matter. Anna was able to talk with Dominic ******** who admitted that he had "lost" the contract forms. A finance director had lost the forms! Dominic ******** only called me because I informed Anna that I wanted a personal apology from Dominic ********. A day later, my title arrived and I noticed that my birthdate was wrong on the title to include the purchase contract. A mistake that a finance director shouldn't had made if he wasn't so busy with trying to swindle me into signing for additional contracts. google review for more info

            Burnsville Toyota Response

            06/13/2022

            We sincerely apologize for the poor experience you had at our dealership. Please know that this issues have been addressed with the parties involved in order to assure that we do a better job in the future.

            Local BBB

            BBB of Minnesota and North Dakota

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