Business ProfileforHagen's Auto Body

Once on the road from leaving Hagen's- I had 2 dashboard alert lights come on that have NEVER come on in my entire ownership of the car. Also, the reason for the car fix was due to a car accident. I had to wait 3.5 months for my appmnt. there & STILL. those 2 alerts NEVER came on. 1) Caution Triangle Light w/! and 2) VSA light. (vehicle stability assistance) Hagen’s just kept repeating that the alert codes were noted & documented & everyone knew about them. EXCEPT no one told me. My points are: - These 2 NEW dashboard alerts ONLY came on after I left Hagen Auto shop. So it's logical for me to assume that something happened at the shop for these new lights to come on. They were so focused on showing me the report that noted the alert codes-which they showed me and 1 was the sensor for brakes. The other alert was for steering stability, tire management, and the Brakes. My husband who works at a dealership was as incredulous as I, that an auto shop doesn't let customer know about alerts on: brakes, steering, etc. Especially a car that's been in an accident. And John was very clear when I asked, that they will not tell customers about alerts because, "cars have so many alerts." I specifically asked him when I saw the brakes alert, do you tell customers about brake alarms & he said "No, it's not part of the accident." John also passively called me a liar saying that the VSA light wasn't on when he got in car so he didn't know that this particular alert “actually turns on like you said.” Told them it comes on w/in 1-2 minutes driving- yet no one drove it. Calling me into question was the path he took. This is irresponsible business & can get a driver hurt. They were trying to gaslight me w/focusing on the diagnostic codes that were documented & ignoring that these 2 alarm lights ONLY popped on RIGHT AFTER leaving the shop. As a driver I don’t do diagnostics & know the code alerts. I go by the light alarms on my dashboard.