Customer ReviewsforGassen Company, Inc.

On the Gassen website, in the “Training Center” there are recorded videos of Kirk ******, the owner and CEO. I realized almost everything he said in the videos was the exact opposite of our experience with Gassen. Their “guaranteed”response times and supposed concern about building trust couldn’t be more untrue in our case. It’s odd that his words could be so contrary to reality.

Thank you for sharing your concerns, I welcome an opportunity to discuss your concerns and understand where the breakdown may be occurring. Please feel free to reach out to me directly at ************.Thank you, **** Gassen

I buy my condo 5 months ago and I'm ready to leave Gassen they like dictate what to do on your own property I don't have hot water in my shower after they change the boiler the on site manager canceled all my work orders mention I'm not the only who don't have hot water also the manager she put public my personal information with out my approval .

Thank you for sharing your concerns, while we are required to follow the HOA's rules and regulations set by the ***** of ********** we do so in a respectful manner to everyone. If you don't have hot water that is not acceptable and I will have that addressed immediately.

From 11/21/23 I'm hearing the same my hot water is include in the *** so I'm paying for something what I don't get for months plus ******************* she's treating me like she's my landlord maybe because I'm a emigrant?She's canceling all my work orders she's taking out my notes from the residents boards from halway.

Worst!No response on issues-when I called first time not having hot water was 11/21/23 and you are saying now 1/3/24 you take action? I called Gassen not ******************* because she was canceling all my work orders and being *** to me ( maybe my accent bothering her but I'm proud speaking 3 languages)so I'm paying my HOA and don't have service's like hot water,heated garage, laundry room with hot water so can kill the germs,dryers very dirty send pictures when I put my work orders and the manager acting like she's my landlord, the same manager she put my personal information public with out of my approval

They are poorly run. Have been bad policies and bamboozle governing boards into raising association fees way above what is expected for similar property.

With all due respect, annual budgets are created based on the expenses of the *** and are based on $0 income. This means the association fees cover the expenses only and the board of directors approve any and all increases in association fees.

With all due respect the new association fees at Kenzington are way above market average. Either Gassen miscalculated the new fees or they bamboozled the board. PS As someone who has been in business for decades never start a response with "With all due respect." It's insulting and condescending. Especially when you're wrong.

As an organization I would rate them SUB-ZERO. Our representative current and past have been very vague and slow in their responses to requests. Often if a maintenance or architectural request is denied the only explanation you receive is "not in the rules, denied" or nothing at all. Our experience is it often takes months to get a response and they deflect responsibility by blaming the board for delays. In some cases, if requests are approved, they don't check the homeowner records and the item is requested to be approved again. As an organization they claim to partner with multiple HOA subcontractors... in our HOA the homeowners are tasked with seeking subcontractor's bids or other services (lawn care, snow removal, road repair, etc.) which should be clearly part of their service agreement. It appears they often do not engage with contractors to ensure the work is completed or performed to the satisfaction of the homeowners. Also, they promote ads or services from third parties directly to your private emails on record with your HOA documents. If there is a response by Gassen to this review it will be a generic, vague or deflective. As a service company they fall very short of expectation. Gassen is the Teflon Management Company.

Thank you for sharing your concerns, although I completely disagree with your comments of Gassen being Teflon and generic. We work with the board of directors and follow their direction. We don't blame the board, we do what they ask us to do, sometimes homeowners don't agree. If a homeowner hires a contractor to work on their property and the *** is responsible for the repair, we do follow up on the work to ensure a quality job has been completed. If our response has been slow, I do apologize for that and welcome a conversation with you to correct that issue. Thank you again.

Gassen's customer service has left me extremely disappointed This management company does things that aren't right by charging people late fees on top of late fees by applying the association dues you pay online to the late fees instead of the association dues you pay online. The late fees will keep adding up until "your balance is paid in full." I fail to understand why late fees meanwhile you have autopay set up , it's very annoying.  When you speak out, they get back at you and don't care about anyone else. Requests for repairs and maintenance problems have gone unanswered. They ignore you when you raise your voice to them to fix things that hurt or put people in danger. I was shocked to learn that I was obligated to reconstruct the separation between the garage and the driveway, even though the association was to blame because they hired unqualified individuals to do the driveways. They pulled plants from the front of my house and never planted them again, even after numerous communications and reminders . They treat you like you don't understand or you are somewhat a child especially when they hear your accent over the phone, they keep threatening to cut you off especially when you want to understand such issues, the team can be so rude and abusive. You can't get the management to listen to you when you say that one of their employees has treated you badly. I am one dissapointed and frustrated with Gassen Management.

Thank you for sharing your concerns, we take our customers feedback seriously. We will look into your concern and discuss the maintenance concerns with the ***** of ********* as they are the decision makers on what type of maintenance is completed at the property. Regarding the late fees, we follow the direction of the ***** and your rules and regulations.

ABSOLUTELY HORRIBLE management company !!! Our HOA manager rep Rachel is absolutely WORTHLESS & beyond INCOMPETENT. We have caught her straight facing LYING to just me & my hubby TWICE recently. Then, when we tried to go to her supervisor & further up the Gassen ladder, guess what, I can no longer email her our property manager and I am ordered to go thru some “credit/collections” lawyer Karly somebody which doesn’t even apply to me. Always been current & on time every single month for 9 YEARS !!! & of course I’d have to pay this guys hourly $250 per hour. What the H*** !!!!!! And oh boy I have been receiving bogus $25 fines, without even being notified of some bogus violation !!!!!! I concur 100% with what the July 2023 Liz B. said word for word. It’s like she is actually living at the community I live in & living our exact experience. And the turn over rate of our Gassen property manager has been every 1.5 to 2 years, we get another one that is a bazillion times worse than the previous one. 9 years and at least 5 or 6 managers. They come in knowing NOTHING about their job. And then Gassen’s preferred vendors just as much of a joke than the property managers & the Gassen company !!!!!!

We do everything we can to ensure excellent service to our clients. Yes, we will hang up on clients that do not act professionally.

HA !!! I AM REJECTING GASSEN'S RESPONSE, BASED ON MORE INCOMPETENCE AT GASSEN. FIRST, THAT IT TOOK OVER A MONTH FOR GASSEN TO EVEN RESPOND. THEN, DID YOU EVEN READ WHAT I WROTE !?!?AS YOUR RESPONSE DOESN'T EVEN MAKE SENSE TO MY *********************** NEVER SAID ANYONE AT GASSEN HUNG UP ON ME !?!?!?!YOUR COMPANY IS BEYOND BELEIF.APPARENTLY, OUR ASSOC HAS HAD SO MANY COMPLAINTS OVER THE GASSEN REP THAT WE HAVE HAD FOR APPORX. 2 YEARS NOW,THAT SHE HAS BEEN REMOVED AS OUR ASSOC. REP.YES, THIS IS IN ALL CAPITAL LETTERS ON PURPOSE !!

Since Gassen has taken over as our Property Management - Our Properties are no longer being maintained. It has been seriously neglected. Priorities are fines for leaving something outside while they drive by and notice. But the neglected landscape problems are not a priority. Trees growing up to the houses creating drain tile damage, costly irrigation damage, tree roots instead of grass, sliding landscape, foundation cracks, termites eating deck post, crabgrass instead of rockbeds, black plastic instead of rockbeds, trees that are dead inside with only an outside canopy or only 2 or 3 branches with little life but the rest of tree is dead. We have tree branches so low (touching the lawn) you cant walk in your own backyard, walkout concrete platform is split because of tree roots or it has a 2" or more lip because landscape is being washed away. How about having tree roots and dirt for your lawn because that's what we have now that Gassen has taken over. Then there is the sprinkler heads that are 2 feet into 3 ft tall prairie grass, which blocks sprinklers to water our lawns. But it waters the hill that is full of thistle, invasive trees and causing landscape to slide down the hill. All because the lawn mowing company for 2 years skip a few runs leading to sprinkler heads buried in tall grass. Sprinklers watering driveways instead of lawn or some just broken which causes grass to look dead and then some that just shoot straight up into the air. Our driveways are so bad. Since Gassen has taken over the asphalt has not been touched which it was with previous company every 2 to 3 years. Now they all need to be ripped out and repaved. Our front concrete fence is sinking in areas and full of Buckthorn Trees. Talk about curb appeal! Gassen is neglect and not maintaining a darn thing. Yes, all these items have been brought to Gassens attention then you become a target and get sent fines for breathing outside your house.

***,I appreciate your concerns and we have and will continue to bring them to the ***** of ********** The ***** makes the decisions on what projects and maintenance is done, we as your management make recommendations to the *****, however we don't have decision making power. I urge you to attend the next ***** meeting and express any concerns you have to the ***** directly.**** Gassen

Where is hail damage happened? My brother owns townhouse at Weston Ponds, Shakopee.He had received huge bill to pay 2,000 for somebody' s hail damage.

There is significant hail damage throughout the property and the ***** of ********* decided to proceed with the insurance claim. Your brother's loss assessment coverage through his HO6 policy should cover the expense. The entire property will be getting new roofs due to the damage.

Criminals!! Prey on the older. Really toxic employees. Just terrible at what they do.

*******,We are not criminals, nor do we prey on the elderly. If you've had an experience that didn't meet your expectations please contact me directly at ******************************************************** you, **** Gassen

There is no excuse that ***************** how terrible you are at your job.