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          Gassen Company, Inc. has 1 locations, listed below.

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            Business ProfileforGassen Company, Inc.

            Association Management
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.08/5stars

            Average of 13 Customer Reviews

            Customer Complaints

            6 complaints closed in last 3 years

            4 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 10/7/1997

            Years in Business: 38

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Gassen Company is a HOA management company.  They offer direct supervision of your HOA by experienced professionals who inspect your property frequently., and respond promptly to requests, resolve problems quickly to protect your value and your property. 

            Products & Services

            Building contractor and maintenance contractor services. They also provide property management and homeowner association management.

            Business Details

            BBB File Opened:
            10/3/1989
            Years in Business:
            38
            Business Started:
            1/1/1986
            Business Started Locally:
            1/1/1986
            Business Incorporated:
            1/1/1986
            Accredited Since:
            10/7/1997
            Type of Entity:
            Corporation
            Hours of Operation

            Primary

            M:
            8:00 AM - 5:00 PM
            T:
            8:00 AM - 5:00 PM
            W:
            8:00 AM - 5:00 PM
            Th:
            8:00 AM - 5:00 PM
            F:
            8:00 AM - 5:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Kirk Gassen, CEO/Owner
            • Sherri Cavanaugh, Director of Marketing & Communications
            Contact Information

            Principal

            • Kirk Gassen, CEO/Owner

            Customer Contact

            • Kirk Gassen, CEO/Owner
            • Sherri Cavanaugh, Director of Marketing & Communications
            Additional Contact Information

            Fax Numbers

            • (952) 922-2004
              Primary Fax

            Email Addresses

            Customer Complaints

            6 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/12/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            We are having an issue with regards to a maintenance request that we placed with the *** Managment Company on 10/1/23. Timeline:On 9/29/23 we had rainstorm with large amounts of rain On 9/3023 we noted to have water in coming in the basement in the electrical/furnace/wash room from the ceiling On this same day we connected with a plumber and he was coming on 10/1/23 On 10/1/23 the plumber asked us how much rain we just received and stated that he did not feel that there was any leak and that the rain was coming from the roof thru the ventilation pipe for the drains.We them submitted a request thru the Gassen portal on 10/1/23 at 10:29 a.m. and the request# is 19513-1 On 10/2/23 we were informed by email from ***************************** at 12:03pm that she would get this scheduled with a roofing vendor.On 10/4/23 we had not heard anything from them and I called ************ at 1pmand was asked to leave a message for ****** which I did and then I also emailed her at 335pm.On 10/6/23 we still had not heard from them and I emailed ****** again at 749am and then called at 114 pm and was told by the person answering the phone that ****** had been out all week and that she was in today and that she would get a message to ****** to check into this ASAP.On 10/9/23 still had not heard anything, therefore I called again I asked to be transferred to a manager of ****** that I could speak to, again was sent to a VM which I left a detailed message and requested immediate response. I also on 10/9/23 at ****am emailed ****** again I called again at 149pm was told this would get escalated and that they have 24 hours to return calls I stated well it has been over a week so you are past that,.On 10/10 no contact, I called again, was told it was being escalated to the Director if no call in 24hrs to call back, further escalation to the President.On 10/11 no contact I called received the answering service during regular business hours I left a message.
            Read More

            Customer Reviews

            13 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Michelle P

            1 star

            02/05/2024

            I have asked company several times to fix rotted porch wood, to have landscaping trim the woods back so they are not taking over the grass in yard, to trim tree down that is almost to my front door, to fix siding that is warped, etc. None of these have been completed. In addition, there was a deck project with a special assessment and am now paying an extra $90.00 per month for bad decks - I don't have a deck, I have a porch which wasn't in that special assessment. They also raised the association dues an extra $85.00 starting Jan. 2024. So, now with the special assessment I'm paying $200.00 extra a month. Completely unethical to do that to people as if people aren't suffering enough with inflation.

            Local BBB

            BBB of Minnesota and North Dakota

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