BBB Accredited Business Profile

American Home Shield

American Home Shield

(901) 537-8000

American Home Shield

47 years in business
889 Ridge Lake Blvd
Memphis, TN 38120
Additional Phone Numbers
  • (901) 597-8000
  • (712) 792-6710
  • (800) 367-1448
BBB File Opened: 01/09/1995
Business Started: 01/02/1971
Business Started Locally: 08/19/1986
Contact Information
  • Principal: Mr. Tim Haynes, President
  • Mr. Mark J. Barry, Chief Marketing & Strategy Officer
  • Mr. Tom Courtney, Vice President and Division General Counsel
  • Mr. Cary McGuckin, Director of Digital Strategy & Marketing
  • Ms. April Roberts
  • Mr. Jamie Smith, CIO
  • Customer Service: Ms. Lynn Schroeder, Claims Management

Business Category
  • Home Warranty Plans
  • Insurance Companies
  • Real Estate Maintenance Protection Plan

Products & Services
This company offers home warranty insurance.
Alternate Business Names
  • Prestige Home Service
  • Prestige Home Warranty
  • AHS
  • Home Protection One Corporation
  • Service Home Guard
  • HSA Home Warranty

BBB accredited business


BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for American Home Shield include:

  • 9767 complaints filed against business

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

American Home Shield

American Home Shield


Customer Review Rating:


Composite Score: