Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Capital Construction has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforCapital Construction

            Home Improvement
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 11/1/2004

            Years in Business: 22

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Products & Services

            Capital Construction offers general contracting, commercial construction, home remodeling, home inspection, fire/water damage repair, mold remediation, roofing & siding, windows & doors, interior & exterior painting, arbors & decks, rotten wood replacement, brick & masonry work and defog windows.

            Business Details

            BBB File Opened:
            11/1/2004
            Years in Business:
            22
            Business Started:
            10/1/2001
            Business Started Locally:
            10/1/2001
            Accredited Since:
            11/1/2004
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Sole Proprietorship
            Alternate Business Name
            • Capital Enterprises Corpoation
            Contact Information

            Principal

            • Mr. Justin Herter, Owner

            Customer Contact

            • Mr. Justin Herter, Owner
            • Mr. Charles Moorefield, Manager
            • Mr. Gage Morefield, General Manager
            • Ms. Bee Matthews, Office Coordinator
            Additional Contact Information

            Fax Numbers

            • (901) 381-1078
              Primary Fax
            • (901) 737-8683
              Other Fax

            Phone Numbers

            Email Addresses

            Industry Tip

            BBB Tip: How to make your next home improvement project a success

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/03/2021

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            We contracted with Capital Construction to remodel our upstairs master bathroom. They advised us they had been using **************** for five years. We understood this to mean all ******** products, showers and heated floors. This is the system we wanted for our remodel. Capital Construction gave us a quote and warded them the job. ****** ******, the owner, sold us the job, and assured us that he could provide the desired results. The job was then turned over to a project manager who had no experience in any type of remodeling. During the remodel we had to bring to his attention many problems. Our main issue is the heated floor which was not installed according to ******** requirements voiding our warranty. We paid Capital Construction's full invoice under protest to avoid a mechanic's lien. We then sent a certified letter to Mr. ****** requesting a reimbursement of the cost of the heated floor. We have yet to be contracted by anyone at Capital Construction.
            Read More

            Customer Reviews

            2 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Lisa P.

            07/18/2022

            Horrible experience with this company. Contract was wrong more than once. Dates on their work schedule continually wrong. Another customers project details kept showing up on my work calendar. Owner didnt order correct amount of tile so a delay ensued waiting on another shipment. When it came to installing the 2 bathroom faucets no one had bothered to notice only one had actually been delivered. Final floor caulking was sloppy around the edges. Quarter round not finished. Wood door trim scuffed and not repaired. Door paint chipped when someone closed the door before paint was dry. Outlet plates not removed for painting. Very poor on details and less than professional finished product.

            Capital Construction Response

            07/19/2022

            Contract was sent and signed by customer and deposit was made. We started the project on June 29th and completed on July 18 . As the project move on, we sent draw request to the client as worked progressed and we received each payment accordingly. If there was any issues, customer would topically wait to pay and advise but payment was received and we moved along with the project and completed. All materials were ordered correctly but one box from our Vendor came from a different location and was delayed (we have no control over shipping issues due to the many issues that is going on in the logistic industry). However, once received we immediately completed the job. ************* was also given a discount on electrical work that was worth $500 and she still has a balance of $889.50 from her invoice and we feel this complaint is due to wanting a discount. We have updated her on all work and have documents and pictures to provide with all communications documented. We have attempted to call but no answer from *************. We strive on providing excellence to our clients and have built the best relationship over the years.

            Capital Construction Response

            07/19/2022

            Contract was sent and signed by customer and deposit was made. We started the project on June 29th and completed on July 15 . As the project move on, we sent draw request to the client as worked progressed and we received each payment accordingly. If there was any issues, customer would topically wait to pay and advise but payment was received and we moved along with the project and completed. All materials were ordered correctly but one box from our Vendor came from a different location and was delayed (we have no control over shipping issues due to the many issues that is going on in the logistic industry). However, once received we immediately completed the job within two weeks. We have updated her on all work and have documents and pictures to provide with all communications documented. We have attempted to call but no answer from client. We strive on providing excellence to our clients and have built the best relationship over the years.

            Local BBB

            BBB of the Mid-South

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.