Customer ReviewsforRooms To Go

So, we purchased a bedroom set in **** with them telling us the dresser would arrive in early August. With that, we picked up the bed and nightstand. Then in early August they say the dresser will be available in September. Now I call in late August and they say "maybe" in NOVEMBER ! Point is - don't sell products you can't deliver. Had I not been deceived into thinking it would be here in August, I would have never bought the set in the first place, nor should they sell items that they can not provide !!!!!!!!!

I purchased a queen size mattress set for about $700 dollars this last week, it was delivered this past Tuesday July 24, 2023. I took pictures because the springs in the mattress are picking out. The seam at the foot of the bed are stretched to where it will pop a lose if we sit on that end. The spring on the other corner is bent as though someone might have sat on that corner. It really looks as though it either was at on the floor as a display where everyone can come an test it out or it was a return from someone another customer. I paid too much for it to have something used. All Im asking for is replacement mattress, new and not used. If they charged me new price I should have a new product. I sent pictures but she claims that she dont see the problem. If I said that its not satisfactory why cant they do the right thing and replace it. $700 is not easy to come by and its not chump change. Someone is suppose to come to look at it tomorrow, but if they dont feel it should be changed then it wont be changed. I am a customer that shouldnt have to go through this. I would like a replacement or my money back and Ill take my business elsewhere. Am I hurt, yes I am.

I would like to warn others about ***** *********** card services unfair interest charges on purchases and predatory lending. I purchased a product from The Great American home store. They did the financing through ***** Fargo. Well to make a long story short. I was almost finished paying ***** Fargo off with a balance of $568.00 they slapped on an additional $359.83 dollars onto my account. Making the charges go back up to ****** according to their calculations. Which is highway robbery. Whoever, heard of monthly financing charges being almost more than the balance. I will never ever do business with them or Great American home store again!!! Buyer beware!

The service man that came out to repair our chairs was very professional, courteous and concerned about our problems. He worked until he had the problems solved. Very nice.

Service timely, staff friendly, delivery great. They give a 3-4 hour window for delivery, but call an hour before delivery.

I was exceptionally happy with their services. I would give them a five star.

I had a wonderful experience with this store, and mainly my salesperson. She was Wonderful, so helpful and made me feel so excited about my purchase. She's Amazing!!!!!!!

My experience was great. My sales associate was very helpful and I got my merchandise at the time they said I would and I love it. I also love other things in the store as well.

Loved working with Tyler. Had to return and replace a sofa and he was very understanding.