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Find a Location

New Park Cemetery, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • New Park Cemetery, Inc.

      4536 Horn Lake Rd Memphis, TN 38109

      BBB Accredited Business
    • New Park Cemetery, Inc.

      P.O. Box 161077 Memphis, TN 38186-1077

      BBB Accredited Business

    Business ProfileforNew Park Cemetery, Inc.

    Monuments
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/1/1988

    Years in Business: 48

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    New Park Cemetery operates two beautiful cemeteries in the Memphis area. Offering pre-need arrangement service, at-need arrangement service, and monument and memorial sales. New Park Cemetery has been proudly serving Memphis and the Tri-state area for over 36 years.

    Products & Services

    New Park Cemetery offers cemetery burial arrangements and monuments and memorials. Before Need Plans are available that can be purchased in a easy monthly payment plan.

    Business Details

    This is a multi-location business.

    Find a Location

    New Park Cemetery, Inc. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • New Park Cemetery, Inc.

        4536 Horn Lake Rd Memphis, TN 38109

        BBB Accredited Business
      • New Park Cemetery, Inc.

        P.O. Box 161077 Memphis, TN 38186-1077

        BBB Accredited Business
      Location of This Business
      4536 Horn Lake Rd, Memphis, TN 38109
      BBB File Opened:
      9/14/1987
      Years in Business:
      48
      Business Started:
      6/1/1975
      Accredited Since:
      2/1/1988
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • New Park Memorial Garden
      • New Park Monuments & Memorials
      Hours of Operation

      Primary

      M:
      8:00 AM - 4:00 PM
      T:
      8:00 AM - 4:00 PM
      W:
      8:00 AM - 4:00 PM
      Th:
      8:00 AM - 4:00 PM
      F:
      8:00 AM - 4:00 PM
      Sa:
      8:00 AM - 1:30 PM
      Business Management
      • Mr. Jeff Roberts
      Contact Information

      Customer Contact

      • Mr. Jeff Roberts
      Additional Contact Information

      Email Addresses

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      09/15/2021

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      We purchased a headstone from New Park Cemetery in March 2021 when my mother passed away. After my mom's funeral we were not able to find where my mom was buried due to them not putting a marked down. We have waited months and it is now September and my mom still haven't received her headstone. The people in the office are very rude and unprofessional. They have been paid for a service and we have yet to get the product. When asking for a refund we are told we have to speak to a manager and he is always unavailable. I would like help with getting a concrete answer for the delay or a refund. Death is always hard and to lose a parent is especially hard. We should not have to deal with rude unprofessional people when we have paid for a service.
      Read More

      Customer Reviews

      4 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Brenda M.

      1 star

      04/24/2023

      I made arrangements for my son's burial at New Park Cemetery. New Park employee deceived me into thinking that families do not select their own plot for love ones.----He lied. Saturday, August 10, 2022, on the day of the burial, my family were uncomfortable and heavy hearted from the treatment /situation New Park enforced on us. I was having a grave side memorial, No tent.-------Hot! Hot! There was a tent out on the grounds at another plot, but no family. The area was very congested, since New Park gave it No consideration when selecting my plot. The men had a difficult time carrying the body to the area and placing it between two. Bad Service!!!! When I called to complain, New Park expressed No consideration. He told me to call back the next day and ask for the groundman. March 2023, I called to enquire about fees and again who select the plot. New Park gave me different fees. I went the next day, he gave me different fees. My daughter called, he told her different fees. When I was there, I mentioned that previously, he told me New Park makes the selection for plots. After looking at my file, he said "the person who paid selected the plot for ******". He didn't know I was the mother. I was sitting across from him, I paid. New Park did this on purpose. I am a targeted individual. My family is having dishonest, evil acts performed on us and someone paid New Park and others to do those things.

      Local BBB

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