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          eFireplaceStore.com has 1 locations, listed below.

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            Business ProfileforeFireplaceStore.com

            Fireplace Equipment
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.58/5stars

            Average of 96 Customer Reviews

            Customer Complaints

            37 complaints closed in last 3 years

            14 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 4/1/2011

            Years in Business: 21

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Business Details

            BBB File Opened:
            12/20/2010
            Years in Business:
            21
            Business Started:
            10/1/2002
            Accredited Since:
            4/1/2011
            Contact Information

            Principal

            • Mr. Chris Mayatte, President

            Customer Contact

            • Mr. Chris Mayatte, President
            • Ms. Amy Epperson
            • Mr. Kevin Epperson, Complaint Contact
            Additional Contact Information

            Fax Numbers

            • (877) 293-4546
              Primary Fax

            Customer Complaints

            37 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/12/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I purchased a replacement damper plate for a 36 ****** cast iron damper on December 11th, 2023. I measured the opening incorrectly and needed to return the damper. The item was described as including free shipping, however, this was not true, as the price for shipping and handling was secretly being included in the sale price of the item. When I went to return the item, I was informed that I wouldnt be refunded the price of shipping, $15 or so, and I was going to be charged >$20 for a restocking fee in addition to having to pay my own return shipping. All in all I was going to be out 50% of my purchase price to return an item they were going to sell for full price again. I tried to leave a review on their website, but only positive 5 star reviews were able to process. My 1 star review never loaded. I ended up selling the plate on my own for a smaller loss, but I still needed to find the correct size damper plate. After searching high and low across the interwebs, the only website I could find that had the item in stock was this store. I begrudgingly attempted to purchase the item from them again, but this time I was double charged on my credit card. I notified the company of this error, and they were unable to find that they double charged me in their records. I then reported the transaction to the credit card company and anxiously awaited my new properly fitting damper plate. After waiting a week to be notified that the product shipped, I reached out to efireplacestore to inquire what the issue was. They responded that item is backordered 3 months, while their website still describes the item as being in stock but is now $12 cheaper this week than last. This companys price manipulation is predatory and misrepresentative. They portray all of their products as being on sale and their description of a product as including free shipping is not merely misleading but downright false and lying. My invoice stated that shipping was $0, but they said it was $15
            Read More

            Customer Reviews

            96 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Lisa W

            03/11/2024

            We had an opening that was 20 high. This was the only unit on the market that had the dimensions that we needed without having to adjust our already tiled entertainment center. Super easy for my husband to install. He placed 2x4 blocks on either side,screwed into the entertainment center opening then screwed the fireplace into the blocks. Took about 45 min to install! Love it

            Local BBB

            BBB of the Mid-South

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