Business ProfileforLanders Buick GMC

Purchased a BRAND NEW 2023 YUKON XL SLT in April 2023, it has been in the shop 5 times now due to the engine light coming on and going dead in the middle of the road. The last time I took it in, I told them "this vehicle breaks down on vaction in December, I am blaming you and want a new one." Well, it did, 60 miles **** of Tallhassee, it broke down, stranded for 7 hours with a 6 YEAR OLD WITH MEDICAL PROBLEMS and almost missed Christmas! We were almost killed on the interstate because of oncoming traffic and it would not steer, it just completely cut off. Once I got on the side of the road since they have just been "resetting the system" to make things right instead of fixing the problems and they think I am crazy, I took photos and videos of what it was doing once we were safe! On Star would not help, GM would not help, called dealer and they tried to help but unsuccessful and I ended up having to wait for State Troopers to arrive and take me and my vehicle to a hotel. Uber will not pick anyone up on the side of the road and there were no cars available for rental due to holiday and GM would not give us one. At this point my daughter was emotionally distressed because she doesn't like police, and we had to ride in the back of 2 different state troopers cars. I have now filed a claim with BBB to do a repurchase because ********** said it needed a "TCM" transmission control module, which was on back order and take 4-6 weeks so I had it transferred by wrecker to a local dealer, but Tallhassee deleted all the codes and now it isn't showing up for my local dealer. It has now been in the shop approximately 21 days and I have a brand new vehicle IS 100% PAID FOR and unable to drive! And now since all of this has happened, I am scared to drive it due to everyone just keeps resetting codes instead of fixing the actual problem, even though it is still under warranty. I have emailed eveyone from GM from ***************** to ***************** and filed a complaint and do not see an end.

We are the selling dealer only. After purchasing the vehicle, *********** has never serviced her vehicle at our location. She chose to take her vehicle to a different dealership for service. She took it in for service with a problem, they cleared the codes before coming to Landers Service. Because of that, we could not duplicate the problem...