At-a-glance
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Products & Services
Business Details
- Location of This Business
- 3966 Winchester Rd, Memphis, TN 38118-4934
- BBB File Opened:
- 5/4/1975
- Years in Business:
- 49
- Business Started:
- 9/1/1974
- Accredited Since:
- 11/1/1975
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Contact Information
Principal
- Mr. Scott Westbrook, Owner
Customer Contact
- Mr. Scott Westbrook, Owner
- Ms. Trina Slocum, Owner
- Additional Contact Information
Fax Numbers
- (901) 795-6565Primary Fax
Phone Numbers
- (901) 365-7748Other Phone
- (901) 795-6565
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
DENISE L
12/11/2023
Westbrook Automotive, Inc. Response
12/12/2023
Daughter brought vehicle in with complaint of brake squeak. I called back in and spoke to the mother (***************************) and informed her brake pads were worn down and needed replacement. Brake pads were worn below squeal indicator. She told us to go ahead with repairs. Brake pads and rotors were replaced front and rear. Rotors were not replaced because of pads being metal to metal but because they were below discard thickness and failure to replace can lead to brake vibration and wobble due to rotor warpage. ****************** came in Monday yelling that her vehicle was still making noise. I informed her I would check it out for her if she could leave it. She wanted her money back and I informed her that was not going to happen. We stand behind our work and would recheck vehicle and repair what we worked on but nothing else. She was informed when she picked vehicle up that prior work had been done on brake hoses and brake lines. This work was not anywhere close to being done properly and could cause her issues down the road. Vehicle is a rebuilt salvage vehicle that has not been taking care of.
****************** wanted me to ride with her, but I was just opening up that morning and could not ride with her at that time. That is why I asked her to leave vehicle. I also am too tall to drive her vehicle as her seat and steering wheel are stuck in forward position. I had to have an employee drive her car last week before and after repairs. No noise was heard after road test. Apologies for getting angry with her as I was just opening up and starting day and had to listen to her yell at me making demands and stating that she was a part time mechanic and knew she was hearing rotor noise and that she didn't need brakes. I even showed her the old brake pads that were worn below squeal indicator on pads. I did not cuss or say F,,, You. I did tell her to leave my property and not to come back. I stand behind all work done but cannot warranty other shady work done to vehicle from previous repairs.
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