BBB Warns of Potential Ticket Scams Now that U2 is Sold Out

May 04, 2017


Vancouver, BC – They are arguably one of the biggest bands the world has ever seen and they are kicking off their Joshua Tree 2017 Tour right here in Vancouver. Iconic rock legends U2 are no stranger to Vancouver having launched tours here before and shot videos in our fair city. Even lead singer Bono hitchhiked a ride in West Van at one point.

The show, also featuring Mumford and Sons, is now sold out and that means tickets are at a premium. It also means scammers know U2 fans might be willing to take a risk to get their hands on tickets.

“Every time a big show comes through town we put out this warning,” says Evan Kelly, Senior Communications Advisor for BBB serving Mainland BC. “We hear of horror stories of entire families coming from out of town only to find they can’t get into the stadium. It happened with Bieber and Swift, it can easily happen with U2, especially since a show like this doesn’t hit every town and demand goes through the roof. At this point we haven’t heard of any issues, we just want fans to do their due diligence when buying tickets privately.”

How Ticket Scams Work:

Selling fake tickets under a fake identity: Scammers will sometimes provide buyers with a fake name and number, even using trustworthy, professional titles like Dr. When the buyer tries to contact the seller, they end up calling someone who has no idea their identity has been used by a scammer.
Re-selling the same tickets: Scammers buy tickets online and opt to have the tickets emailed to them. Once the scammer receives the e-tickets, they advertise them on sites like Kijiji, eBay or Craigslist. Since there is no limit to a number of times a scammer can sell the same pair of e-tickets, they take payment from multiple buyers for the same tickets, only to leave the buyers empty-handed.
Selling fake tickets: Scammers purchase printing devices on the black market that can replicate the look of legitimate looking tickets and sell them to unsuspecting buyers. Only when the buyer tries to redeem the tickets at the event are they told the tickets are fake.


BBB Offers These Tips to Protect Your Money:

Avoid online classifieds sites like Craigslist. The site may be legitimate but the tickets may not be.
Meet the seller in person. Make the transaction at VPD headquarters on Cambie Street. Bring a friend.
Make sure seat numbers and section match the venue.
Don’t wire money to someone you haven’t met. Use payment methods that come with protection. Pay with a credit card or PayPal so you have some recourse if the tickets turn out to be not as promised.
Use Ticketmaster Transfer service.
Purchase from the venue or reputable seller/broker. Check them out at to read reviews and complaints to learn what other customers have experienced.
Buy only from vendors you know and trust. Don’t click through on links in emails or online ads. Check the spelling of the url to make sure you are on the site you think you’re on.
Know the refund policy. You should only purchase tickets from a ticket reseller that provides clear details about the terms of the transaction.
Be wary of advertisements with ridiculously low prices. Use common sense; some of these could be scams.


Media Contacts:

Evan Kelly, Senior Communications Advisor
BBB Serving Mainland BC
404-788 Beatty Street
Vancouver, BC
V6B 2M1

About BBB:

For more than 100 years, Better Business Bureau has been helping people find businesses and brands they can trust. In 2016, people turned to BBB more than 365 million times for BBB Business Reviews, all available for free at BBB Serving Mainland B.C., founded in 1939 and serving the Lower Mainland, Thompson-Okanagan, Northern, Central and Southern Interior BC, and the Yukon, is one of 108 local, independent BBBs across North America. In 2016, consumers turned to BBB Serving Mainland B.C. more than 2 million times for Business Reviews and processed 6,000 complaints.