Plenty of Fake Delivery Emails This Holiday Season

December 07, 2016


Vancouver, BC – ‘Tis the season to deliver. Millions of people around the world will be doing their Christmas shopping online and that means companies like Amazon, DHL, UPS, and even Canada Post will be doing double duty to make sure people get their presents under the tree on time. However, BBB has seen an increase in the amount of fake ‘spearphishing’ emails clogging up our inboxes and junk mail folders this season. Spearphishing is the term given to fake emails that disguise themselves as legit companies. 

“Amazon is the big one right now,” says Evan Kelly, Senior Communications Advisor for BBB serving Mainland BC. “It’s very easy for crooks to set these up and there are so many floating around that it’s often hard to tell the difference between real and fraudulent communication. We have seen several other big players in the delivery industry being used fraudulently as well.”

“One of the big things to look for in fake delivery invoices is bad grammar,” says Kelly. “There is also a big call to action that threatens things like account closure until you update any information online. This usually means you are asked to click on a link that could upload malware or ransomware, or they could be targeting your credit card.”

What to Do if You Receive a Phishing Email:
• Do NOT click on any links or attachments.
• Be wary of any urgent instructions to take specified action such as "Click on the link or your account will be closed."
• Delete the email from your computer completely (be sure to empty your "trash can" or "recycling bin," as well).
• If you did click on a link, run anti-virus software's full system scan.

How to Spot a Phishing Email:
• You can spot a fake email by hovering over the links and checking whether the URL leads to the business's website or, in a scam email, to a third party site.
• Read the email carefully for signs that it may be fake (for example, misspellings, grammar, generic greetings such as "Dear member" instead of a name).
• If you are not certain whether the email is legitimate, contact the business directly.


Media Contacts:
Evan Kelly, Senior Communications Advisor
BBB Serving Mainland BC
Phone: 604-488-8702
Mobile: 604-505-2307
404-788 Beatty Street
Vancouver, BC
V6B 2M1

About BBB:
For more than 100 years, Better Business Bureau has been helping people find businesses and brands they can trust. In 2015, people turned to BBB more than 165 million times for BBB Business Reviews, all available for free at BBB Serving Mainland B.C., founded in 1939 and serving the Lower Mainland, Thompson-Okanagan, Northern, Central and Southern Interior BC, and the Yukon, is one of 111 local, independent BBBs across North America. In 2015, consumers turned to BBB Serving Mainland B.C. more than 2 million times for Business Reviews and processed 7,500 complaints.