BBB Warns Local Businesses of Fake Invoice Scheme

September 23, 2016


Vancouver, BC – BBB is issuing a warning to local businesses after 5 complaints came forward with respect to a company that goes by the name Glendower and Associates.

Several businesses have come to BBB with what appear to be invoices for printer supplies that the businesses had not ordered. All five invoices, while itemized with different products, are of the same monetary value and none are charged any taxes. The company had even contacted the businesses via phone as well and offered a $100 dollar gift card once the invoice is paid.

“We believe this to be fraudulent activity,” says Evan Kelly, Senior Communications Advisor for BBB serving Mainland BC. “We have not been able to find anything on this company. They are not registered in BC and the office location we have does not exist. If you are a business owner and get this invoice, please be aware that it’s a scam.”

Three of the invoices were delivered to local businesses, two from out of province. The company claims to be operating out of North Vancouver, but the city says it does not have a business license there and is not registered with them.

“BBB has tried to contact the business and has sent an investigation letter to address these concerns, but so far we’ve heard nothing,” adds Kelly.
There is a Glendower Associates construction firm based in Virginia. They have been contacted by a number of concerned businesses, however, they have nothing to do with this scheme."

Fake invoice scams are nothing new.

“We see a constant influx of scam invoices,” says Kelly. “Yellow Pages, iTunes, and PayPal are very common ones. Many are easily caught as junk mail in your inbox. However, it’s the invoices that go the extra mile and show up in snail mail that can be more concerning. They are just hoping the invoice gets thrown on a pile and paid without thinking.”

Your BBB offers the following tips for phony invoice schemes:

• Educate your staff, particularly those responsible for paying invoices about the variety of scams involving phony invoices and solicitations.
• Channel all invoices through one department.
• Carefully read all invoices and solicitations which are sent to your company and verify with the person who gave written or verbal authorization.
• Check your records to confirm claims of previous business dealing with a company or seller. Do not be alarmed by language indicating that an unfamiliar unpaid invoice will be forwarded to a collection agency. If your business did not order or place an order with a company, you are not responsible for paying the invoice.
• In a dispute, if the invoicing company says it has a tape recording of an order, insist on hearing it.
• If you become aware of the scheme only after payment has been made on the fraudulent invoice, immediately contact your bank, your local police department, and the Better Business Bureau.


Media Contacts:

Evan Kelly, Senior Communications Advisor
BBB Serving Mainland BC
Phone: 604-488-8702
Mobile: 604-505-2307
404-788 Beatty Street
Vancouver, BC
V6B 2M1

About BBB:

For more than 100 years, Better Business Bureau has been helping people find businesses and brands they can trust. In 2015, people turned to BBB more than 165 million times for BBB Business Reviews, all available for free at BBB Serving Mainland B.C., founded in 1939 and serving the Lower Mainland, Thompson-Okanagan, Northern, Central and Southern Interior BC, and the Yukon, is one of 111 local, independent BBBs across North America. In 2015, consumers turned to BBB Serving Mainland B.C. more than 2 million times for Business Reviews and processed 7,500 complaints.