FOR IMMEDIATE RELEASE
Vancouver, BC – Moving is a stressful part of anyone’s life and dealing with questionable moving companies can easily add to that stress. BBB is reminding consumers to do their homework before booking moves during this busy summer period.
“A consumer’s worst nightmare can be trusting the wrong business to move their prized possessions,” says Evan Kelly, Senior Communications Advisor for BBB serving Mainland BC. “We hear the horror stories.”
One company of concern is Canadian Van Lines (not to be confused with Great Canadian Van Lines). They have an F rating due to many unresolved and unanswered complaints alleging:
Their BBB Business Review can be found here.
Paul Leader with the Canadian Association of Movers says the list of consumer complaints in the industry is lengthy. “The household goods moving industry is plagued by rogues and bandits posing as reputable moving businesses and the 4.5 million Canadians who move every year are their prey. Consumers need to do their part to protect themselves and not simply rely on governments to enforce laws after they’re victimized.”
“You need to do your research before hiring. Go to bbb.org and find a reputable mover,” says Kelly. “You don’t want your next move to include broken contracts or goods held hostage with little recourse but a legal fight which could mean more time and more money.”
Since July 2015 BBB serving Mainland BC received 230 complaints against moving companies.
BBB offers these tips on finding the right mover for the job:
Evan Kelly, Senior Communications Advisor
BBB Serving Mainland BC
404-788 Beatty Street
For more than 100 years, Better Business Bureau has been helping people find businesses and brands they can trust. In 2015, people turned to BBB more than 165 million times for BBB Business Reviews, all available for free at bbb.org. BBB Serving Mainland B.C., founded in 1939 and serving the Lower Mainland, Thompson-Okanagan, Northern, Central and Southern Interior BC, and the Yukon, is one of 111 local, independent BBBs across North America. In 2015, consumers turned to BBB Serving Mainland B.C. more than 2 million times for Business Reviews and processed 7,500 complaints.