FOR IMMEDIATE RELEASE
Vancouver, BC – Summertime is fast approaching and many people will be looking online for bargain priced plane tickets. Better Business Bureau is reissuing a warning about JustFly.com, an online travel agency that has racked up more than 250 complaints with BBB since last year, earning it an F rating and generating an investigation by “The Haggler” that recently appeared in the New York Times.
This is the second warning from BBB. Last summer, BBB Serving the Atlantic Provinces issued a warning for the company, which claimed a Prince Edward Island address at that time. The company has continued to garner complaints and unhappy customers, so BBB is reissuing the warning across the United States, where most of the customers are located, as well as Canada and Mexico.
JustFly.com has claimed addresses in Summerside, Prince Edward Island, and Rocky Hill, Connecticut, but it appears that neither is an actual business location. David Segal, “The Haggler” columnist, reported that the owner of JustFly.com is not the person listed on its incorporation papers but rather a Montreal company called Momentum Technologies, which also owns FlightHub, another online travel company with a spotty complaint history with BBB.
Due to volume, complaints to BBB against JustFly.com are now being handled by BBB serving the San Francisco Bay Area and Northern Coastal California.
BBB offers the following advice when booking online travel:
Evan Kelly, Senior Communications Advisor
BBB Serving Mainland BC
404-788 Beatty Street
For more than 100 years, Better Business Bureau has been helping people find businesses and brands they can trust. In 2015, people turned to BBB more than 165 million times for BBB Business Reviews, all available for free at bbb.org. BBB Serving Mainland B.C., founded in 1939 and serving the Lower Mainland, Thompson-Okanagan, Northern, Central and Southern Interior BC, and the Yukon, is one of 111 local, independent BBBs across North America. In 2015, consumers turned to BBB Serving Mainland B.C. more than 2 million times for Business Reviews and processed 7,500 complaints.