Let's face it, we all like to complain once in a while! Sometimes just getting stuff off your chest makes you feel better. As you know, BBB is all about fielding complaints if consumers can't get a resolution themselves after experiencing a problem with a business. Once a complaint is closed, it's then published on our website. It's all a part of our reporting process and helps consumers make informed decisions about hiring a business.
For a detailed look at our complaints process and how to go about filing, go here.