Did You Know? There is a Rule When it Comes to Scanning Items at a Store

December 23, 2016


Before I get into this I must let you know that this blog was literally taken from Consumer Protection BC's website, which was literally taken from the Competition Bureau's website. Share and share alike as we keep consumers informed!

The following blog was put together verbatim by Melania Haas who works in communications at Consumer Protection BC:

A few months ago we asked our Facebook friends what they most wanted to hear about on this blog. One topic that came up was the Scanning Code of Practice: specifically, what is it and when does it apply?

Before I kick things off, please know that all of the information in this post comes from the Competition Bureau. While Consumer Protection BC doesn’t have oversight over BC’s retail sales industry, we wanted to share this information as we felt it would be useful for consumers.

The Scanning Code of Practice (technically called the Scanner Price Accuracy Voluntary Code) is endorsed by the Competition Bureau, evolving through the collaborative efforts of the Retail Council of Canada, the Canadian Association of Chain Drug Stores, the Canadian Federation of Independent Grocers and the Canadian Council of Grocery Distributors (former).

What are the features of the Scanning Code of Practice?

If the scanned price of a non-price ticketed item (an item with a barcode that doesn’t have a price tag stuck to it) is higher than the shelf price or any other displayed price, the customer is entitled to receive the item free, up to a $10 maximum. When the item has a price tag, the lowest price applies. When identical items are incorrectly priced, the second one will be sold at the correct price.

Does the Code apply to all retail outlets?

No, participation in the code is voluntary. The Code covers all scanned merchandise at participating retail outlets (a list of participants can be accessed here, near the bottom of the page). Look for this sign at store entrances or checkouts: Code of practice

Where can I go for help?

If you are not satisfied with the cashier’s decision regarding the application of the Code, at a participating store, the Competition Bureau recommends you first speak to the store manager or supervisor. If you are still dissatisfied, you may register a complaint with the Scanner Price Accuracy Committee, by calling 1-866-499-4599.

More information about the Scanning Code of Practice can be accessed off the Competition Bureau’s website, here