Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Santevia Water Systems Inc. has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforSantevia Water Systems Inc.

            Water Purification Equipment
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 15/4/2011

            Years in Business: 16

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Santevia’s filtration systems effectively reduce tap water contaminants such as chlorine, lead and heavy metals.  Santevia adds healthy minerals like calcium, magnesium and other trace minerals into water. Minerals improve the taste of the water while also helping you get your daily intake.

            Business Details

            BBB File Opened:
            24/3/2011
            Years in Business:
            16
            Business Started:
            1/10/2007
            Business Incorporated:
            18/9/2007
            Accredited Since:
            15/4/2011
            Type of Entity:
            Corporation
            Hours of Operation

            Primary

            M:
            8:00 AM - 4:00 PM
            T:
            8:00 AM - 4:00 PM
            W:
            8:00 AM - 4:00 PM
            Th:
            8:00 AM - 4:00 PM
            F:
            8:00 AM - 4:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Yvonne Marie Anderson, CEO
            • Michael Hutchinson, Director of Finance and Administration
            Contact Information

            Principal

            • Yvonne Marie Anderson, CEO

            Customer Contact

            • Yvonne Marie Anderson, CEO
            Additional Contact Information

            Email Addresses

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/03/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            To whom it may concern, I purchased one of your Alkaline Pitchers in the summer or 2021, hoping it would be the perfect solution to a unseasonably hot summer here in Calgary, AB, Canada. Unfortunately only a few weeks after purchasing it I noticed that the filter was defective and would not filter the water at all, but simply allow it to pass through. Thinking it was a fluke I decided to buy another filter to try and see if it was just a one off, unfortunately that did not resolve the issue. I took it back to the store today at which I purchased both the pitcher, and filters. They forwarded me onto Santevia Water Systems Inc. as this is a manufacturing defect and there is nothing they could do about it. I would like either a refund of my purchase or a replacement pitcher and two filters to be exchanged for the defective ones. I look forward to hearing back from someone promptly regarding these issues. Regards, ******
            Read More

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Martha T

            17/09/2021

            I wrote to Santevia’s “help” area about the latest box of 3 refills I received, only to be told that 6 months have passed and therefore it was too late to get a refund in the amount of $62.14. It’s been 6 months and 6 days. I had called their customer service department about a month ago about my complaint and they didn’t start a claim process, only told me to send a copy of my receipt. It took me a while to figure out which website I had purchased it from, but I sent my email soon after locating it. Also, the filters aren’t changed for 2 months so I wanted to make sure that all of them were faulty before I asked for any money back. As it turned out, all 3 filters were absolute ******* and added no alkalinity to the water at all. It was like drinking tap water. I’ve used their water system for over 5 years so I’m very familiar with what the water looks like and tastes like using a good filter. I won’t deal with them again with this type of customer service.

            Santevia Water Systems Inc. Response

            26/09/2021

            Hi ******, our return policy is 30 days after purchase. Because you had your product for 180 days, and all of the filters were used for their entire intended life, our customer service team could not process your return. We've made an exception in this case and sent you a replacement pack of filters. Generally we cannot warranty products that have been used for their entire rated lifespan. If you have any questions please don't hesitate to reach out to our customer support team!

            Local BBB

            BBB serving Mainland British Columbia

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.